Q2008 freezes computer

I posted here quite a while ago about a similar problem. I worked with Intuit support for several hours, but they could not resolve the issue. I ended up taking the following steps that resolved it.

This is for Windows XP. Other operating systems will use a different directory.

Delete the temporary directory "c:\documents and settings\all users\application data\intuit\quicken"

If you are nervous about deleting it, you can just rename it.

Reinstall Quicken using the "repair" option. It will recreate the directory, and seed it with fresh files.

I've had to do this several times after an initial download failed for a new account. The download apparently corrupted one of the files in the directory. I've never lost data, or had any adverse reaction to this process, and it has repaired Quicken each time I've done it.

Hope this helps.

-- Jim

Thanks, Jim. I tried your suggestion. I also tried reinstalling after removing folder from All Users, Administrator, and in Program Files. The problem remained, and I tried more than once. So I dug deeper on the Quicken site and did a Super Validate with the clock set back to 2008. No help.

I also tried making a year end copy, and reducing my file size to only records from this year. Interesting, this feature does nothing. Despite telling it to backup everything before this year, and retain only what is in this year, it copied everything and retained everything.

Anyway, if someone has another suggestion, I'd appreciate other ideas. Also, I noticed that I don't even have to go online to cause this problem. All i have to do is select one account after another. And the computer freezes when I select the third or forth account. I don't noticed a pattern in which account it is.

I don't have any particular reason to think this will help solve your problem; but use the Quicken "Copy" feature instead of the "Year-End Copy" feature.

That is too bad. I was hopeful that it would work.

Well, your computer hasn't always done this, so I'm wondering when it started, and what has changed on your computer prior to the problem starting.

Do any other programs have problems? Do you run many other programs? Do you run anything that would stress the system to see if any components are going bad. High end games or a free demo might show up a hardware problem. Even running a disk defrag would show if the hard drive is reliable.

Did you upgrade or install any new hardware or device drivers recently? Additional RAM? Webcam? video card? USB hard drive? Anything?

Did you install any resident programs that are running in the background? New antivirus, firewall, or spyware protection?

When I have had complete lockups, it is often related to RAM problems or a bad video card or faulty video driver installation. I've seen all three in the past few months.

Is the interior of the computer dirty? Running the furnace through the winter can generate some dust that may make components overheat. I like to use compressed air to blow out any dust.

Just some ideas. I don't even know what type of computer you have, so these are pretty general ideas to see if the problem is somewhere other than Quicken.

-- Jim

Thanks for the ideas. I've been spending some time thinking about any other programs that cause trouble. I remember now that I got fed up with ACDSee freezing up on me. I have not idea what it would have in common with Quicken. I also can't think of any changes that happened right before this started.

I'm thinking of upgrading to see if that helps. Also, I have a workaround, which is to deal with one account, close and start Quicken. Move to the next account, etc.

Also, I think someone told me about software that diagnoses hardware. I'll see if I can find that reference again.