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Q2009D reactivate download

I've been using Quicken for years and just recently began using Q2009Deluxe. My 401K institution changed logins and so I wasn't getting my transactions. As I've done numerous times in the past, I deactivated the direct connect and then tried to set it up again with the new login. In the past versions this has worked just fine. But in Q2009D when I try to reactivate the account, it insists on setting up a NEW account and downloading into that, leaving the old account, with all the transactions and balances as a manual account. This is certainly NOT what I want. I just want to reactivate to continue downloading transactions into the same account. How do I do that with Q2009D? Thanks!

Reply to
Larry Waibel
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My experience with this in Q2009H&B is, during the reactivation process, you are asked if the account is new in Quicken or exists in Quicken. Are you not seeing this?

Reply to
Jim Jensen

I had this happen with a Smith Barney account. I would tell Quicken that it was an existing account but the prompt sequence that ensued (which appeared to be SB specific) refused to use the existing account but always tried to create a new account. As typical Quicken support was useless since they would just keep sending boilerplates about how to create an online account and the like. They never resolved the issue or even acknowleged the problem. I suspect that it is specific to the sign up "macro" for the institution and thus in my case was somewhere between Intuit and SB but I couldn't get it fixed. I wound up having to do an enormous amount of work to clean things up after allowing Q to create the new account. Wish I could give you more hope for a fix - would love to see it resolved since I dread having a similar problem ever again.

Reply to
kevin

No, I don't get any choice and when I try to use the same name as the existing account it says it already exists and won't let me use it.

Reply to
Larry Waibel

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