cannot download from a new Smith Barney account

Forgot to add that I also validated the account (twice) with no problems found.

Help!

Jeff

Jeff wrote:

What type of accounts are involved? How many accounts, total?

What happens if you create a New Quicken file; setup the SB accounts that were working "for years"; try a download; then setup the new account, and try a download.

Also consider testing setting up all accounts (old and new) at one time.

Thanks for answering John. I was hoping you would.

They are all brokerage investment accounts. All the accounts download new transactions correctly except for this one new account (also a brokerage investment account, exactly like the others).

I did set up a test new Quicken file and added that new account to it: it downloaded properly.

(Is there a way to export that working new account from the test Quicken file and then import it into the file that has all my other accounts?)

It would not be practical to setup all the other accounts in the new Quicken file because we are dealing with about 20 accounts.

I noticed that in the Quicken data folder there exist something new:

- a file that ends with .TMP 3,032 KB

- another that ends with .....OFXLOG.DAT 484 KB

- another that ends with .....OFXOLD.DAT 484 KB

I believe these are new files that did not exist before. Maybe they were created when something "went wrong". Should I delete these files?

Because I had restored from an old backup file in an attempt to "start afresh" and renamed the restpored file to a meaningful name, the 3 files I mention above do not contain the parts of the name of the renamed file.

My Quicken files have about 7 years worth of data!

Jeff

John Pollard wrote:

What I was interested in was what specific type of brokerage accounts. Regular, IRA, 401k, 529, Single Mutual Fund, etc. Which account types did you already have setup, and what type is the "new" account?

There is a way to move the data, but that won't help you get the account downloading in the original file.

You have 20 accounts at Smith Barney? [Or: How many accounts do you have at Smith Barney?]

I was trying to find out if it mattered whether you tried to setup one new Smith Barney account when you already had a couple of Smith Barney accounts activated for download ... as opposed to having no Smith Barney accounts setup, then setting them all up in one download.

[The test you did in the new file only created, and setup, one SB account (as I understand you): I'm looking to see what happens when more than one SB account is setup ... preferably, when you setup all your SB accounts ... in a New file.]

I don't think so. OFXlog files should be created (or updated) everytime you do a Direct download. I don't know what the TMP file is.

Probably why you only saw the OFXlog for the first time.

Some of the previous ones were regular and several were IRA. The new one is an IRA, but in my many attempts at deleting and recreating it (to make it work) I sometimes created it as a regular brokerage and sometimes as an IRA. Neither way worked.

you have at Smith Barney?]

Actually I do have 20 different active accounts at SB because I use different managers (each with their own account, and because some are my wife's and some are mine. (I also have some previous inactive accounts at SB). All are within the same Quicken file. All are connected to a main account so that they all download together. Whether I click on "One step Update" or if open one of the accounts and then click on the "download transactions" button, all the SB accounts download at one time from SB.

setup one new Smith Barney account when you already had a couple of Smith Barney accounts activated for download ... as opposed to having no Smith Barney accounts setup, then setting them all up in one download.

Over the years, I've added new accounts to that Quicken file and they always downloaded fine. So unless some recent Q program update has changed things, that should not be a factor - I think.

Could there be a limit to the number of accounts Quicken can handle in downloads?

In trying to get this new account to download, I've worked with the latest Q file but I have also gone back and restored a previous backup to which I've added the new account in case there was something wrong. All yield the same result: when I download transactions from SB, all the other accounts (regular and brokerage) download fine but the new one shows in the summary screen as "no downloaded transactions available". (Yet when I created it separately in a new Q file it downloaded fine).

everytime you do a Direct download. I don't know what the TMP file is.

S> Jeff wrote:

I can't remember for certain, but I think this may matter. It defiinitely matters for 401k accounts, and it may matter for all retirement accounts. I would make sure the Quicken account had the appropriate type. [Or, to be more accurate: make sure the Quicken account is the same type SB is downloading.]

Just to be on the safe side, I would make sure all the "inactive" accounts are Deactivated for downloading in Quicken.

Yes. I think that prior to Q2008 the number may have been something like 41; then I think that limit was increased (to an unknown number) in Q2008. I think Bob Wang was the one who documented the earlier limit and that Q2008 had raised that limit. [I can't remember whether the limit was on number of accounts that could be downloaded or number of accounts that could be activated for download.]

But since you say you can't get the account to download even when you are only downloading your SB accounts, I don't think either the old, or new, Quicken limit on downloading accounts could apply.

I can't remember whether you said you tried deactivating one of your old SB accounts, then trying the SB download. If not, that might help determine if the problem is limited to the new account, or is more general in nature.

Thanks John for continuing to help.

The new account is set up in Q the same type as in SB (IRA). Since I've last written to you, I've:

-made a copy of the account, validated and supervalidated: no errors.

-created a new Q test file and created in it only this account: downloaded transactions fine.

-went back to the copy of the full Q file (with all the accounts):

a) deactivated online access for ALL accounts and activated ONLY the new account: connected fine with no errors but "no transactions to download" b) reactivated all the accounts: all download but for the new account: no transactions to download (no error messages)

It's driving me nuts! I've wasted so much time working on this.

I'm concluding that the problem is not the number of online accounts being excessive, but a problem with creating this specific account in this Q file. Even working with a copy of the file (which I remember reading sometimes solves problems) the same problem persists.

Just cannot figure out why this is happening.

I assume there is no way to merge 2 Q files? (The test one with just that account that downloads correctly and the one with all the others that will not download to this file).

The tech guys at SB are about ready to give up. I assume Q tech support will not be of much help because unlike the SB guys they do not have access to the SB side to see what is coming in or not when I connect to them. So I'm stuck.

Jeff

John Pollard wrote:

Jeff, I don't know if this will help, but it has helped me with several download issues. Intuit support was not able to help me after several hours. I took it upon myself to solve the problems.

There are temporary files stored in "c:\Documents and Settings\All Users\Application Data\Intuit\Quicken\" These are somehow used during download. I've had these files corrupted several times, and had various bad results. What I did was to delete the entire "Quicken" directory. I followed that with a "repair" install of Quicken. That restored the directory with a clean set of files. After that, my problems were resolved.

I don't know if it will help, but it did no damage to my installation, and it did resolve my problems. Hope this helps.

Thanks for writing and for the suggestion.

I suspect what you recommend might well help because I (and the tech guys at SB) have come to the conclusion that Quicken has a download log that is corrupted or that believes this account number duplicated or something and will therefore not download new transactions to it. However, I am rather scared to do what you suggest just yet. In the meanwhile - thinking along the same lines - I've asked SB to create a completely new account with a new number and transfer the contents of the bad account to it along with history etc. Then I will see if I can download successfully from the new account - which I think I will. Should achieve the same result and since the account is only 6 weeks old I should not lose any transaction history. It will take a few days to fill the paperwork to authorize the new account and for them to do the transfer.

If that does not work, I may end up doing what you say. (I have good backups). I found the folder you mentioned. In fact I found two:

"c:\Documents and Settings\All Users\Application Data\Intuit\Quicken\" "c:\Documents and Settings\my username\Application Data\Intuit\Quicken\"

Did you delete both folders?

Any thoughts John?

Jeff

JimH wrote:

I'm pretty much out of ideas.

I don't think deleting those folders and replacing them can hurt. [Whenever I do an install, I precede it by making sure no folders with "Quicken" in their name exist.]