I have two accounts with Smith Barney, on opposite sides of the country, under two different brokers. The original one I have no problem setting up for download, with the password that I use to get into the site directly. The second account has a different account #, user id and password to distinguish it from the first and Quicken is rejecting the password.
I'm wondering if it is getting confused because the two accounts are both listed nested under the same investment company name (SB) in the password vault, although there are distinct account numbers established. I can't think of any other reason for the password to fail since I type it the same way when I go directly into the site on the web. This is becoming a nuisance because I can't download any transactions from the second account. It didn't matter before when all the money was in a single money market account, and I was getting once a month distributions which were easy to enter, but now that I'm distributing it to different securities, I really hate having to manuall enter everything and would much prefer to download. Any suggestions for cracking the failed password problem? jo