Beginning this week, whenever I try an online update with my two checking accounts with First Tennessee Bank, it fails and claims I've entered an invalid pin or password. After a few attempts, I called FTB customer service, they checked with IT support and reported back that an update they put in this weekend was causing problems with Quicken and QuickBooks. They did not know what the problem was, what the resolution was, or have an estimated time to restore the service.
Is anyone else having this issue, know anything about it?
As an IT professional myself and having worked for a card processing company, I sympathize with the guys at the bottom of the food chain on their IT staff. If what was reported to me is true, they are probably sweating bullets now. But as a customer, my feelings aren't so charitable.