still losing brokerage transactions during one step update

You can access the log file for transactions. I've done this. They are not very clear, but with a little work, you should be able to decipher them. This web page shows how to access them.

I see them. I think I even see the gibberish for the date this happened but it will take some good eyeballs to pick out exactly the section I'm interested in since there are many holdings.

Thanks for pointing me in the right direction. In the back of my mind I remembered seeing some files in the Quicken folder that I was going to look at, but I hadn't gotten around to it yet. This gives me more motivation.

jo

When I had a problem, I copied the log file, reformatted them into easier to read lines of text using MS wordpad, and then deleted everything except for one or two of the securities that were affected. I then searched on Google to find details about how to interpret the log data. I eventually found that the securities that I was having a problem with were being mis-coded by Wells Fargo. It resulted in the number of shares being divided by 100. I provided that information to Wells Fargo through my financial adviser. She then sent it on to the VP in charge of the merger with Wachovia. He was grateful for the information and assured us that it would be raised in priority. That was almost a year ago. I'm hoping that in another year or so, they might address it. If I'm still investing there, I'll care.

Good luck.

-- Jim

More good ideas. I'm usually pretty good at debugging these types of problems, since that's my background, but at first glance, the information is so dense it's a little overwhelming. Will save it for a time when I'm rested. I had to laugh at your time frame for a fix from Wells Fargo. I only use them as a bank, for what it's worth. The account in question is Smith Barney. It will be fun to see if I can spot the problem.

jo

It happened again this morning. A new preferred stock was purchased and the information that the stock should be added to my security list was presented to me but the associated buy wasn't recorded. I wonder if this is the fundamental pattern. At least now I[ve captured the log file and know exactly when it happened and what time and security to precisely focus on.

jo

"jo" wrote

It happened again this morning. A new preferred stock was purchased and the information that the stock should be added to my security list was presented to me but the associated buy wasn't recorded.

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The dialog asking you to add the security to Quicken or match it to an existing Quicken security may have come from downloaded "holdings" for the account - the holdings are independent of the downloaded transactions.

In any event; one option to try when the downloaded transactions don't appear in the "Accept transactions ... " window below the account "register", is to go to the Online Center, select the financial institution and account, make sure the Transactions tab is selected ... and if you see the transactions listed there, click the "Compare to List" button (for non-investment accounts, the button would be "Compare to register").

Sometimes it works ... sometimes not.