Avoid NATWEST Customer Abuse !

In message , markp writes

Not so. (Well not necessarily so).

For the vast majority of domestic personal use a 'counter' service is not required. My personal knowledge is somewhat out of date but 10+ years ago only about 10% of customers ever entered a bank building and

30 years ago it was less than 50%. I cant see that having increased of late.
Reply to
john boyle
Loading thread data ...

john boyle wrote: [snip]

Unless this was clearly drawn to the attention of customers, it is probably not enforceable.

Reply to
Rhoy the Bhoy

banking omwardsman asap or cheif exec. although I was told by a manager of BofS that all complaints to BO cost the bank concerned money > Maybe someone could confirm that?

Reply to
Davidhiggins01

Thanks for all your interesting comments.

My past experience of UK banks was that if you are on the premises by 4.30 you can reasonably complete your transactions or enquiries and the staff will let you out afterwards. I often see other customers still in at 4.35. This particular branch (Natwest Salisbury) seems absolutely paranoid about security after 4.30 even to the point of being rude to and chivvying long-standing customers.

I repeat the point that they refused to independently check their clocks, and this time slippage continued for a further 2 weeks to two and a half minutes fast. All the while the management was adamant that their clocks were set to Natwest's time signal WHICH WAS WRONG. One of the cashiers even admitted to me that the banks' clocks ran faster than her own watch. They only sorted it out with the change to GMT from BST.

This would never happen in North America. At the very least they should have thanked the customer for pointing out a potential problem, not close his bank account! It's no wonder 350,000 Brits emigrated last year, the biggest-ever exodus on record. At this rate there won't be anyone left in

166 years!

Trevor.

Reply to
Trevor

If someonetakes a case to the Financial Ombudsman Service for arbitration, whether rightly or wrongly, the bank involved pays £1000 minimum.

Reply to
Phil Deane

True. It is very skilfully hidden in the small print.

Reply to
john boyle

Whether or not it is not required is not really relevant, it is what a member of the public would expect to get. I expicitly said 'high street bank' as this means there are branches on the high street acting much like a shop, i.e. accessible to the public. If people choose not to avail themselves of a counter service that's up to them, but when subscribing they may have taken into account that they can walk into a branch at known times and do so.

Mark.

Reply to
markp

In message , markp writes

That isnt the same as saying 'A high street bank account would require counter services', perhaps the 'would' should be replaced with a 'may'.

Reply to
john boyle

I utterly disagree with John. 2 minutes means a lot to some people. Especially to those who need to bank in cash in time. And yes ppl like students and the 'less-wealthy'. Even to the rich, every minute counts. In the world of finance, 60sec or

120secs, it can make a world of difference.

Why don't banks change all their clocks to radio-controlled clocks and make it visible from outside the bank? Imagine the multiple minutes of manpower saved each day disputing with 'last minute' customers and less all those negative publicity.

Reply to
The Observer

Get a life.

Reply to
Steve Firth

Very true.

Although in all likelihood and ion my experience they would have refused to serve you if you didn't actually have an account at that very branch and were holding some sort of local ID - and a British passport doesn't count.

You win some, you lose some.

I think we in the UK are generally winning over our North American counterparts in this general regard.

YMMV.

ian

Reply to
Ian Diddams

In the particular circumstances of a bank and it's customer would the customer get anywhere by taking a bank to court for closing two minutes early? I can't see a judge consider that as being anything but frivolous. I don't mean that the customer isn't correct to be upset. If I had that happen to me and the bank wasn't helpful I would consider changing banks.

Reply to
Peter Saxton

"Peter Saxton" wrote in message news: snipped-for-privacy@4ax.com... In the particular circumstances of a bank and it's customer would the customer get anywhere by taking a bank to court for closing two minutes early? I can't see a judge consider that as being anything but frivolous. I don't mean that the customer isn't correct to be upset. If I had that happen to me and the bank wasn't helpful I would consider changing banks.

Reply to
Marcus Collie

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.