BT Line Fault Charges

I suggest that you point out that it was a modem approved for use in the UK (assuming it was).

But you haven't cross-posted it!

It is possibly not rubbish - the lightning may have caused a power line surge which found its way to the phone line. Try uk.telecom for better informed opinions.

Whether she is contractually responsible for damage orignating from an Act of God I cannot say. House contents insurance may cover it if she is.

But the OP specifically referred top damage to the telephone line being charged for.

If line damage exists, then what was the damage? Details from the OP say that the line was not working because a damaged modem caused line problems. OP cited a specific chain of events - including a service charge - for a problem created only by a defective modem.

Of course, we require further details from the > >> You have misconstrued facts. Lightning destroyed her modem

Her modem was alright until an undetermined number of kilovolts came down the BT line and fried it.

DG

Are you sure it was the BT line and not the electricity line?