Chip & pin credit cards

abracad · 2004-04-18T11:30:01+00:00

I have just received my new credit card of the chip & pin type. Apparently instead of being able to sign for goods I must now remember a totally meaningless 4-digit number. I called customer services to try to change the number to something more memorable where I was asked for yet another 4-digit number that I was supposed to have remembered from the last time I called, probavly over a year ago. After sorting that out I was informed that I could not change the PIN number over the phone and the nearest cash machine at which I could do this simple action was some 20 miles away. I also checked the bank's Internet site which did not offer a PIN change facility. So until I can get to this machine I will be forced to write the random number down, surely a very high security risk. I have held credit cards for some 20 years without ever being involved in fraud, or owing the card companies one penny. I therefore fail to see why I have to carry yet more meaningless PIN numbers and passwords in my head. Human beings are not computers.

Apr 18, 2004 42 Replies

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Christian Bartsch 22 years ago

Alex said on 29.04.04:

Sorry to have offended your insular mindset.

Chris

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Alex 22 years ago

Without a hint of irony, snipped-for-privacy@gmx.de (Christian Bartsch) astounded uk.finance on 30 Apr 2004 by announcing:

You seem to have missed the point. I suggest you go back and find it.

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James 22 years ago

Latest updates:

At last one of the National papers has caught on:

The Financial Mail on Sunday, pages 24 & 25. 9 May 04).

"YOU WILL BE BLAMED FOR BANK PIN FRAUD." As the new high-security credit and debit cards are issued, customers are warned they may be left to pick up the bll if the criminals strike.

Disability Fears for New Credit Cards (BBC News, 10 May 04)

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James

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