Chip & PIN in Saibsury's

They do the same at M&S

Daniel

I guess they are doing it so that they can track your spending patterns via your card number, and the bolt-on chip and pin verifier doesn't yield up the card number to the retailer's terminal.

So, in fact security is being compromised especially if the assistant oversees you inputting your pin.

DG

"Derek *" wrote

A M&S assistant told us recently that they're going to be changing it soon, so that the card goes in the slot on the PIN terminal instead.

"Derek *" wrote

Just don't let them see your PIN!!

At my local Sainsburys they don't use the chip reader on the keypad - the till swiper has got a chip reader at the bottom of it, so it gets swiped and then the chip goes into the reader at the bottom of the swipe.

I've been told off in Boots for attempting to put my card straight into the card reader - they like to "check it" first, having the card reader rotated towards the cashier, insert the card then rotate the card reader around so I can put the PIN in.

I'm not quite sure what they're looking for - maybe looking at whether they look like copied cards or something..

Its the same at Tesco, the swipe has a built in chip reader, also as they have to do clubcard its easier to take both cards - the chip reader in the PIN input terminal doesnt work.

In message , Layezee writes

Its up to each retailer to choose if they insert the card or if the customer does. In some cases the initial card verification is displayed on the keypad, so the cashier needs to see this before asking the customer to enter the PIN.

Then the staff have evidently never heard that the customer is king.

In message , Tim writes

That isnt the case though is it?

What are you supposed to do when confronted with one of these boxes? Give it to the cashier or stick it in yourself? I'm just interested, as I only got a chip and pin card recently.

I assume if they take the card and expect you to put in a pin, they can't be using the magnetic strip, as AFAIK they don't put the pin on the magnetic strip (unless they phone home to the bank). Is that correct?

cd

So far Chip-n-PINnery is not working out the way the blurb implied. Most supermarkets do seem to need to swipe it to get the "stick it in, dummy!" message. And at a swimming pool machine when I offered to stick it in (oh dear), the PIN box said no, the nice assistant said "sorry luv, got to swipe it and you sign" despite it being all labelled in chips and pins logos and that card accepted everywhere else in the same gizmos.

There's something rattling loose inside the works for this. I suspect it's all been rushed and the various POS systems are bandaged to infinity with melting dilithium crystals everywhere. No surprise then!

If only they'd got ES Ltd to programme their machines, they'd all be running like clockwork.

I think this will help

ROFLMAO

"Your PIN will never not be needed for..."

You've got to be a mighty big prat to bother getting a URL like that. Then to balls it up with misleading double negatives really takes the biscuit.

I'll stick to common sense, thanks...

As an aside to this, I was interested to note that some of the C&P boxes have a mag stripe reader in them. The other week I bought petrol and the cashier stuck my card into the C&P terminal. I was expecting it to tell him to take it out and swipe it (as the card has no chip) but instead the till just printed out a signature slip.

Marbles have just sent me a new card, as the old one expires soon, which also is without chip. I keep the pin locked away in a draw, still in the original security sealed letter.

"john boyle" wrote

I've read some leaflets from card issuers which actually say (slight paraphrase from memory): " *you* should place the card into the card reader, so that the retailer does not need to handle your card - this is an added security feature."

I think it is probably more about it being a consistant process for the staff, the customer gives you the card, you "swipe and park" the card, you don't care if the card is mag strip, chip and sig, or chip and pin, the till sorts it out, it also probably speeds things from a customer throughput point of view as you don't have the customers faffing around insering the card wrong place or the staff having to work out which sort of card it is.

The other problem I see with customers keeping their cards is "Retain Card" instructions for cards on the hotcard database, how do you retain a card if you don't have it in the first place!

"Chris" wrote

That's probably less of an issue than it first seems...

Even if the card is not retained by retailer (because they never have possession of it), when it is presented at the next retailer it will still be on the "hotcard database" and hence should be refused again. The only problem would be if the next retailer does not have an up-to-date copy of the "hotcard database" available - in which case, *they* should be liable for any fraud which therefore occurs!

At 20:56:19 on 10/04/2005, mo delighted uk.finance by announcing:

It's a training issue. Apparently it's much easier to train people to just stick every card in the reader rather than use a little intelligence to recognise the difference between a chip and a non-chip card and process accordingly.