Staff are still being fed misinformation. The dental receptionist this morning came close to rejecting my chip&sig card - apparently whoever they got their "card kit" from (Swift???) has told them that if a /PIN/ isn't used, the surgery would be liable for fraud losses.
Oh, and their PIN terminal has no "wings" of any description to aid in hiding PIN entry.
Ever wonder why most people are born with 2 hands?
I think with this design of terminal in this context, most people are thus one short.
"Mike Scott" wrote
So, one hand to enter the PIN, one hand to cover the entry, and the third ...... ? Is it to scratch your arse at the same time?!!
Since the terminal can be watched from either side, by the receptionist or from behind you, it would be hard to cover completely with just two hands. I suppose a billowing cloak - the sort we all carry every day - would help. I just thought I'd mention it in passing - iirc someone round here was /very/ insistent a while back that these things all had wings to help concealment: they don't.
"Mike Scott" wrote
You're obviously not trying very hard!
Just because those familiar with keypads can push the buttons without looking at them, many people do not fit into this category, and if you're covering the pad with one, you're not going to know yourself which buttons are being pushed. There are also those lacking one hand, (but you'll probably claim they should invoke the DDA and insist on chip+sig, and those carrying a shopping bag in their other hand, if they are fortunate enough to have a second.
Tiddy Ogg.
Silly boy!
The third hand is used to point at Tim whilst shouting "Hey everyone! Look at that bloke over there scratching his arse!" as one enters one's PIN ;->
HTH, Alan
"Tiddy Ogg" wrote
Didn't it occur to them to put the bag on the floor while they entered their PIN?
What a stupid idea. It might fall over and damage its contents, or they may spill out and would have to be gathered back in at some inconvenience. Besides, you don't need a shopping bag to create the problem.
To illustrate: My cards are in my wallet. I get the wallet out of my pocket, the card out of the wallet, stick it in the machine, and while keying the number with one hand, keep hold of the wallet with the other. I wouldn't want to put the wallet down on a counter (easy target for a snatcher), nor would I particularly fancy closing the wallet and putting it back in my pocket, only to have to take it out again when finished (too lazy, but surely not unreasonably so). OK, not the best of examples, I could always use the wallet as a sight-shield which might even be better than just the hand...
Does not the DDA require these things to be disabled-friendly? What if you don't actually have two hands? If the equipment can cater for *such* people, it can by implication cater for people who choose to allocate their spare hand to other tasks.
I had a similar experience the other week, despite my C&S cards being happily accepted by other branches in the chain. I sent a message to head office via their website asking them to retrain the staff at the branch in question - I got a prompt reply telling me that they'd highlight it to the store manager.
Best Regards, Alex.
This /was/ "head office" :-) Just a small group practice. I filled in their education myself :-) Dunno if they'll remember though.
I think the real point was that whoever provided their card equipment and training had provided mis-information about the EMV requirements. Who teaches the teachers?
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