Tim posted
After a national newspaper took up her case. For every such case that is taken up by a newspaper, there will be hundreds or thousands of complaints that are *not* taken up by newspapers.
The customers in such cases will not have sought publicity, so we won't have heard of them. They'll have received a brush-off letter from the bank - perhaps hinting at a prosecution if the customer takes it further
- and they will have decided that life's too short to pursue a complaint over £300, expecially since they don't know how to pursue it. And after all those nice men at the bank say their clever new system can't make mistakes. They must know what they are doing. And surely they wouldn't want to swindle us. Oh no.