Distance Selling

Oct 22, 2007 10 Replies

I last week bought some insurance on-line. I phoned the company today as I had not received a copy of the policy etc. They told me that they do not provide hard-copy - that I can access documents from their web-site and print off.



There was not mention of this on their web-site - I suppose I could cancel the policy but I wondered if it is legal. Not everyone has access to a printer.



DG



dickygreen posted

Which company? I did the same as you last week - twice - and on both occasions the website made clear *before* the purchase that I would have to print my own documents. Or, alternatively, pay extra - I think £5 - to get some sent to me.

I assume it's not motor insurance as I think you need a 'real' insurance certificate for the police.

If you really need a hard copy you can print it to pdf and then let whoever needs the copy print it off.

Peter

Swiftcover do entirely online print-your-own motor insurance certificates, so I'd assume that was OK otherwise their business model would be up the spout.

Theo

I suppose that would work provided it was downloaded as an image file.

I'm surprised it's allowed, though - isn't there a legal definition of an original document?

Simplybusiness - part of British Gas

In message , dickygreen writes

Why do you need to print it off? Why not just save the file?

What the f*ck has "why do you need to print it off?" - have to do with anything?

If you are really interested:

I want to take it next time I have a crap and have a good read. I want to take it to bed and read through it. I want to read and mark-up the bits I wish to query? I want to discuss the document face to face with someone. I want to take the document to a meeting? I want to file paper copies in a file. I want to get in to a pointless debate as to why I would want to print it off.

................ there is that enough for you? Or would you like me to make up some reasons?

"dickygreen" wrote

Sounds like you should invest in a printer....

In message , dickygreen writes

never mind. I'm sure after a lie down in a dark room you might start to feel a bit better.

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