SallieMae Bank Update

Last week sometime, SallieMae Bank shut down for maintenance and upgrade. It has been a disaster for me, I can no longer log in w\ (Quicken 19 r21.17). As part of new "security" they made each customer change their password and the secret questions etc. I did that without issue using their web interface and made the change to Q password. The site no longer downloads transactions for me. I have tried the fix on Quicken, Deactivated and re-Activated the account several times with no progress. CS told me today that SMB no longer supports 3rd party programs and that they had only a few customers before that it would work on. I called (BS) and told her I have been doing it for 10 years and no problems until you changed your website. I can use the web browser to log in and manually copy the account data, PITA as it might be. All the other financial accounts are able to download transactions. Question them, is anybody else using SMB and having same type problems. Tx
Reply to
wabbleknee
Seems like others are having the same problem now since Sept 3, found while looking on Googles Quicken help forum.
Last week sometime, SallieMae Bank shut down for maintenance and upgrade. It has been a disaster for me, I can no longer log in w\ (Quicken 19 r21.17). As part of new "security" they made each customer change their password and the secret questions etc. I did that without issue using their web interface and made the change to Q password. The site no longer downloads transactions for me. I have tried the fix on Quicken, Deactivated and re-Activated the account several times with no progress. CS told me today that SMB no longer supports 3rd party programs and that they had only a few customers before that it would work on. I called (BS) and told her I have been doing it for 10 years and no problems until you changed your website. I can use the web browser to log in and manually copy the account data, PITA as it might be. All the other financial accounts are able to download transactions. Question them, is anybody else using SMB and having same type problems. Tx
Reply to
wabbleknee
"wabbleknee" wrote
Last week sometime, SallieMae Bank shut down for maintenance and upgrade. It has been a disaster for me, I can no longer log in w\ (Quicken 19 r21.17). As part of new "security" they made each customer change their password and the secret questions etc. I did that without issue using their web interface and made the change to Q password. The site no longer downloads transactions for me. I have tried the fix on Quicken, Deactivated and re-Activated the account several times with no progress. CS told me today that SMB no longer supports 3rd party programs and that they had only a few customers before that it would work on. I called (BS) and told her I have been doing it for 10 years and no problems until you changed your website. I can use the web browser to log in and manually copy the account data, PITA as it might be. All the other financial accounts are able to download transactions. Question them, is anybody else using SMB and having same type problems. --------------------------------------------------------------
I suggest you find a financial institution that provides more reliable downloads.
Reply to
John Pollard

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UPDATE: The bank's new web platform changed its address from "www.banking.
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; to "
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;. The financial institution informatio n on Quicken (subscription) still has the old website address under Add Acc ounts which will not work because it is incorrect.
Quicken now needs to update their information, did SallieMae request them t o do so, probably not
Reply to
meebers

Have you tried a financial institution update?
Select the Tools menu, then choose Online Center. Click the Financial Institution drop-down arrow and select the financial institution. Press CTRL+Shift while selecting Contact Info. Select one of the accounts associated with the bank from the dropdown list. Select Financial Institution Branding and Profile from the list and click Refresh. Click OK and go online by clicking the Update/Send button. Attempt your online session again.
Reply to
Arthur Conan Doyle
On Thursday, September 5, 2019 at 5:55:05 PM UTC-4, Arthur Conan Doyle wrot
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Thanks for that. I have completed your suggestion with the same results. In the pull down list there is only "Sallie Mae Bank" which still contains the link "
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; This no longer exists. The link on th e pull down list has to be "
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; the new web address. Quicken needs to update this.
Reply to
Wableknee

UPDATE: The bank's new web platform changed its address from "
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; to "
formatting link
;. The financial institution information on Quicken (subscription) still has the old website address under Add Accounts which will not work because it is incorrect.
Quicken now needs to update their information, did SallieMae request them to do so, probably not ---------------------------------------------------------
The request MUST come from the financial institution.
Reply to
John Pollard
"Wableknee" wrote in message news:
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Thanks for that. I have completed your suggestion with the same results. In the pull down list there is only "Sallie Mae Bank" which still contains the link "
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; This no longer exists. The link on the pull down list has to be "
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; the new web address. Quicken needs to update this. -------------------------------------------------------------
There is no way for a user to know what url Quicken needs to use to download transactions.
The url's that Quicken displays to the user are those for contacting personnel at the financial institution. They are virtually never the url that Quicken uses to download transactions.
As I noted in my previous response: IF Quicken needs to change the url it is currently using, the financial institution must tell Quicken to do that.
I suggest you contact Quicken support:
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Reply to
John Pollard

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