Just thought I would post a recent experience...
I came out of a shop and found a Lloyds TSB Debit Card laying on the ground. Being an honest person I rang my local TSB Branch - of course it got me through to a Call Centre.
I said to the "operator" that I had found a Debit Card and could they inform the person that had lost it, not to worry, "we don't divulge customers details on the phone" was the response, I replied that I didn't want the customer's details just tell them I had found their card and they may reclaim it from me.
What should I do with it then I asked, "take it to a Lloyds TSB Branch". OK then, at my own expense I drove down to the bank and walked up to the Enquiries Desk. "I found this" I said (expecting them to take down all the details on a form, i.e. initiate a process. This was clearly a new experience for them!
The "advisor" said "thank you very much", "is that it" I replied, "don't you even want my name and address", taking a scrap of paper she eventually wrote down my name and address.
I never heard from them or the customer a again, and don't know if he ever got his card back or had to initiate his lost card process.
Was it really worth the effort?
Jerry