Found Debit Card

Jeremy Goff · 2004-10-12T09:30:02+00:00

Just thought I would post a recent experience... I came out of a shop and found a Lloyds TSB Debit Card laying on the ground. Being an honest person I rang my local TSB Branch - of course it got me through to a Call Centre. I said to the "operator" that I had found a Debit Card and could they inform the person that had lost it, not to worry, "we don't divulge customers details on the phone" was the response, I replied that I didn't want the customer's details just tell them I had found their card and they may reclaim it from me. What should I do with it then I asked, "take it to a Lloyds TSB Branch". OK then, at my own expense I drove down to the bank and walked up to the Enquiries Desk. "I found this" I said (expecting them to take down all the details on a form, i.e. initiate a process. This was clearly a new experience for them! The "advisor" said "thank you very much", "is that it" I replied, "don't you even want my name and address", taking a scrap of paper she eventually wrote down my name and address. I never heard from them or the customer a again, and don't know if he ever got his card back or had to initiate his lost card process. Was it really worth the effort? Jerry

Oct 12, 2004 22 Replies

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mrmalins 21 years ago

Well after seeing all these replies and comments about finding a card ,I know what I will do if I see one on the ground ....kick it to one side,don't get involved.....john.m

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Tim 21 years ago

"john boyle" wrote

Exactly. Not the same thing at all!

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Marx Peterson 21 years ago

While we're on the subject; at my workplace most of us know that if a card is swiped and "retain card" is shown the card issuer will pay a £50 reward once it is returned to them.

What we don't know is exactly where that £50 goes because none of the cashiers get to see a penny of it! When mentioned casually to managers they say it goes towards covering losses (eg. theft, fraud), there was however a rumour that it went towards paying for the annual management-only piss up.

Are there any rules as to what this reward-money is used for?

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