How to beat Indian call centres.....

In message , Chris Blunt writes

No, they are just a huge unsaturated market, whereas we are a small & saturated. They have just started industrialising themselves.

At 05:42:59 on 25/08/2006, Chris Blunt delighted uk.finance by announcing:

Because in just my latest encounter:

Call A a) 6 minutes in the queue b) Noisy line c) Agent had difficulty hearing me d) Insisted the noisy line had nothing to do with him being halfway around the world, even though I had no problem with any other numbers e) Took over 5 minutes before I gave it up as he was incapable of even understanding my account number

Call B, following immediately a) Answered after 3 rings (by an agent in the UK) b) Call completed in less than a minute

Then you'd have a better chance of being able to be transferred to someone you could understand.

I am also reluctant to give my card details out to a known fraud hotspot with lax data security. Maybe I should just go with the flow, however.

With certain banking enquiries it might make little difference. On other calls a lack of local knowledge on the call centre's can be a stumbling block in the conversation.

Axel

But picking carrots.

Kevin

Well she did actually so she was the more snotty.

Why would it be my fault that they cannot speak or understand English. Are you saying that to avoid blame that I should become fluent in Czech, Polish, Sri Lankan, Gujurati so that these people don't have to bother to learn English. Good service is the responsibility of the service provider, not the receipient.

I don't ever go up north but if I did get a job selling train tickets in Newcastle I could hardly blame the locals if I couldn't understand them, could I.

Kevin