Today I sent the following email to PCWB:
"On 27/07/10 I used the Contact PCWB form
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I quoted my name and email address but to date I have not received a reply. On 29/07/10 I phoned Customer Services 0844 873 0730 and despite none of the options being relevant to my enquiry (who decides on such inefficient options?) I was eventually put through to a lady who asked for my account number (which is XXXXXXX) and said she would put me through to the "relevant department" - which appeared to be some musical recital department. After 5 minutes I didn't see the relevance of this department and put the phone down.
It appears that your company has big problems in dealing with queries. Is there anybody in your organisation who is interested in dealing with my query? If there is, can you please ask them to retrieve my original query and respond to it?
If this is too much of a trouble please ask the person responsible for this state of affairs to contact me."
Why would anybody set up a business and let it be so inefficient?