Transaction Reference Number

Is there any way to SEARCH by transaction reference number?

We sell thru many channels and use this space to put the order number from the channel, i.e. Amazon's Order Number.

When we get an enquiry about an order, many times it only contains the order number, not the customer's name, email, or any other identifiable information.

We have to go to Amazon, look up the order online to get the person's name.

I want to be able to query the reference number in RMS.

Reply to
Mickie
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Is there any way to SEARCH by transaction reference number?

We sell thru many channels and use this space to put the order number from the channel, i.e. Amazon's Order Number.

When we get an enquiry about an order, many times it only contains the order number, not the customer's name, email, or any other identifiable information.

We have to go to Amazon, look up the order online to get the person's name.

I want to be able to query the reference number in RMS.

Reply to
Jeff

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