Quick background, I went to Australia a year ago for a year and made
>sure that my credit cards were paid off before i went, in fact leaving
>a £5 credit on my Lloyds Gold Card, went to Australia and all was fine
>until I went to use my cc and realised it had expired at which point
>it dawned on me that i'd forgotton to change my address for my card. >
>Turns out that my new card was issued to my old address a shared
>hallway between flats, someone intecepted it and proceeded to spend my
>limit of £9k, i've been trying to get Lloyds to sort it out for months
>now and they don't seem to be doing anything to help, they keep saying
>it is underinvestigation.
>
>I have proved to them that i wasn't even in the country at teh time,
>sending them proof from a police station in australia and other
>documents. Apparently the case has been refered to their "Fraud
>Contest Department" ?? Surely there is no way in which they can hold
>me liable as Consumer Credit Act 1974 should apply even though i
>forgot to change my address, i've been a very loyal customer of lloyds
>for over 10 years and have put a lot of business through them.
>
>Any help would be much appreciated.
[uk.finance added]