Cash will tender as Credit Card when no exact amount is entered!

Hi, I'm new to RMS and recently it has been acting weird...

When tendering using Cash at POS, it will prompt for CreditCard (CC) info each time if the exact amount is not entered. For example, if the total sale is $14.95 and if I entered $14.95 at the Tender Window as Cash Amount, everything works fine and will print the sale receipt as normal. BUT if enter as $15 (or any other amount not equal to the total sale) it will show the CC windows? It only happend when the amount is not equal to the total sale!

I checked the MANAGER settings and the Tender Type for "CASH" is set to "Cash"! Any other possible wrong settings? It has been working fine until this morning! Weird!

Any help will be greatly appreciated!

Thanks, Joshua

Reply to
joshua
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Joshua,

SO Manager | File | Configuration | Tender tab | change Default Tender for change back to Cash.

Must be logged in as an Administrator to save the settings and you must restart the POS program after the change.

Reply to
Jeff

Hi Jeff,

It was set to "Credit Card" (CC) because most customers paid using CC, thought that is what the "Default Change Tender" means. ,-}

I changed it to "Cash" per your suggestion and will let you know once I got the first customer to paid using cash to verify and confirm the fix! ,-)

BTW, if it should always be set to "Cash" for RMS to correctly calculate the cash change, why does it even bother to ask for the "Default Change Tender"? Any senarior where it should be set to other change tender type besides cash?

Thanks for your help.

Best Regards, Joshua

"Jeff" wrote:

Reply to
joshua

I agree with Jeff. I also noticed that setting cash as default change could create a small problem. If you forgot to disallow overtendering on credit card, gift card, store credit, etc, or if your cashier hit "enter" too fast when tendering cash, it could show a cash change larger than inteded.....

I've just set default change to "n> Hi Jeff,

Reply to
Kay

Joshua,

Some return in food stamps, vouchers/gift certs, etc.

Reply to
Jeff

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