About 2% of my credit card transactions are clearing as 'hand keyed', which of course bumps them up to some outrageous discount rate. We rarely hand key any transaction, so I have been trying to track down the cause of this downgrade. I spoke with the folks at Vital and we checked out a few of the offending transactions. According to them, the hand keyed status originates from RMS, it is not done at their end end for 'lack of data'.
I am using the Mini-Mag and swiped a card in Notepad and it matched perfectly with the expected info, per theKnowledgebase article, but then again, only 2% of the cards are failing. I did not have this problem with the old Zon dial-up terminals.
Anyone had any experience with this or have any suggestions?
Marc Beverly's Pet Center