creating service orders in RMS

Hi, I was wondering if someone knows how to create a "service" order for a retailer rather a regular work order. the case is that the retailer is filing service or warranty orders for its customers with suppliers. the retailer is not charging for it but needs a tool that keeps track of service tickets with customers and suppliers in RMS

if you have any suggestions, I'd be grateful.

thanks :)

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Tarek
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