First, Default Change is set to None, not Cash in the configuration. When I have a return, I put the refund amount on the gift card tender. But, by mistake, if I just press Enter without putting any amount anywhere in the tender screen, refund is processed automatically as "Change Cash". Many of emplyees do this mistake and at the end of the day, my cash account and gift card account do not have the right amounts. How do I prevent this? I use SO 2.0.
How do u prevent Change Cash in Tender?
Oct 11, 2007
2 Replies
could you return the item and 'sell' a gift card for the amount of the return and then tender as 0.00 cash sale?
I'm assuming you aren't using the voucher feature for your gift cards. If you were you would have to enter the voucher# before you could finish tendering and that would solve your problem. Craig
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