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Need Help on POS mistake before Midnight

I just got a call from a sales clerk that made a mistake, no one knows how to fix it, I think I need to fix it before the z-report at midnight tonight.

RMS ver 2.0 transaction total was 4.30, tender was mastercard, 4.30 was put into mastercard and the 00 key and enter was press by mistake at the same time, so

430.00 was taken as cc payment and 425.70 for change, she printed an x-report, and seen the cc is 425.70 over and the cash is 425.70 short. We started to void the transaction, but we don't think we can pay with cash and remove the extra credit card over 4.30.

Any thoughts, Quick thoughts

Reply to
RLambert
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O.K. Just got worse----- I tried to void the transaction, and put -430.00 in mastercard, and 418.77 in cash

- it added another 430, and took out another 418.77 in cash on the x-report. now the drawer amount is over 800.00 short and mc are 800.00 over. the negative seems to be ignored in the credit cards.

Anybody?

"RLambert" wrote:

Reply to
RLambert

On the initial sale, you sold the item for 4.30 but "charged" mastercard

430.00 so the system calculated a "change" of 425.70; when you void the transacti> I just got a call from a sales clerk that made a mistake, no one knows how to
Reply to
convoluted

O.K. Just got worse----- I tried to void the transaction, and put -430.00 in mastercard, and 425.70 in cash

- it added another 430, and took out another 425.70in cash on the x-report. now the drawer amount is over 800.00 short and mc are 800.00 over. the negative seems to be ignored in the credit cards.

"c> On the initial sale, you sold the item for 4.30 but "charged" mastercard

Reply to
RLambert

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