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Odd Label Printing Issue

I'm using RMS v1.3.0206. I'm nearly done bringing up a new store. The Store Operations server and both POS terminals are doing great. Connections to HQ are all fully functional as far as I can tell.

The problem I'm having is this: the office manager's PC won't print the price on the price tags! The other fields (ILC, BarCode, Description, SubDesc1/2/3, Last Rec'd, Price C) all print normally. The 'Price' field doesn't populate on the label--but only on this one PC!

I use a custom label. The other PCs at the store can print the labels just fine. The same label file is in use at another store with no issue. The label file resides on a network drive (M:) that is the Store Operations directory on the server. All PCs have their SO Admin configured to look for their labels in M:/Labels/.

Ideas, anyone?

Tom

Reply to
Terrible Tom
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Tom,

Make sure that the font you have selected for that field is installed on the machine.

Otherwise. RMS will select the closest match and it may be too big to fit in the field parameters on the label.

You can test it by, using a _copy_ of the label, dragging the price field closer to the middle of the label, no biggie if it overlaps something else, and print it

Reply to
Jeff

The field in question is using Arial 36. Arial is, obviously, installed on the system.

Changing the size from 36 to 28 did solve the problem. I have printed these same tags on printers from HP, Brother and Lexmark. The printer that had the issue is an old HP LaserJet 5.

My issue is resolved, kind of, but it is still odd.

Thanks for the tip, Tom

"Jeff" wrote:

Reply to
Terrible Tom

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