Problem with change back on CASH

When we tender a sale to CASH, the Credit Card Verification window appears with the change back as the amount to be credited to CC. For example, a $1.07 sale then select CASH for $2.00, the system should pop the drawer and display the change amount, but instead goes to tender the change to CC. Help greatly appreciated.

Phil

Reply to
Phil V
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Phil, In Manager go to File | Configuration | Tender, make sure your Cash tender is selected as the 'Default Change Tender' Craig

Reply to
Craig

Phil,

The steps about File> Config are incorrect. Do not use that. People love to set the Return Tender to 'Cash' - but if you do this, all change will be only in cash. Just make sure that in File> Config> Default tender type Anyway that aside, to correct your issue: SO Mgr> Tender Types> Cash> Properties> Verification Tab> Uncheck EDC> OK> OK again> Changes will take effect after the next Z-Out. *Note* I do not recommend Zing Out in the middle of the day unless you are extremely well versed with closing - too many people run into issues with a midday close.

Reply to
jocelynp

jocelynp, We have the config setup the way I described and it works perfect. How often do you over tender a CC sale to where you would need to give change back anyway(if you did you would want it to be cash)? I never have. I can't think of an instance where you would want to give change back on a CC sale, and if you did, manually changing it in that one sale is very easy. Setting the config to return tender = cash will correct the problem he's describing. Remember, there are more ways than one to do things, and just because you don't do things a certain way doesn't make it "incorrect". I'm sure the way you're describing works also, but then he would have to manually select cash for every sale where the customer gets change. Craig

Reply to
Craig

Craig - It goes beyond over tendering a CC, and is not really related. If return tender is set to cash in config - then guess what - look at every return you pull, where is the default return tender set to - cash? For every recalled for return trx you have, what is the return tender type listed? How many cashiers do you have giving cash on credit sales. How many charge backs are you receiving? PCI compliant yet?

Reply to
jocelynp

Sorry jocelyn, but I don't use RMS built in CC processing, I use a stand alone terminals. One of the main reasons is being PCI compliant. I don't want that headache, it's just easier for us to use a stand alone terminal for charges. That puts the compliance issue on my processors back, not mine. The only reason for me to ever look into the built-in processing would be for speed. I've timed my terminals, it takes an average of 4-5 seconds for a charge to go through our terminal, so speed isn't an issue. Every return from a CC sale gets returned on a CC, as per visa/mc regulations. But a return isn't change(look at tender config, it says "default CHANGE tender", not default return tender)so that isn't really a part of this issue. If you pull up a transaction for return, and it was a CC sale, it will get returned as a CC sale, not cash, no matter what you have the default change tender set to. LOL, I just love 'know it alls'. Craig

Reply to
Craig

It may be titled 'change' but it is also a key definer of recalled trxs tender default. And, LOL - serious? I distinctly recall helping you out in the past. Nice.

Reply to
jocelynp

Sorry Jocelyn, I was a little over the top. I apologize. My point is that before you say advice is incorrect you may want to think about it. Not everything you have experienced in your stores happens to others the same way ,depending on configuration. My setup is dfferent than yours, therefore having the default change tender set to cash, and probably a whole host of other things, does not appear to effect me as it does you. You have aided me in the past which I did, and still do appreciate. Craig

Reply to
Craig

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