Our client just replaced a PC after a H/D failure and everything is back up and working other than the cash drawer. It's connected to a Star SP200 serial printer on COM1. The printer works fine. The printer and the drawer both test fine from the Star OPOS configuration utility. Also, both are visible and test fine from the device screen in Store Ops (Shift + Ctrl + F5). We've already removed and reinstalled the Star drivers and tried a couple different versions.
So now what...?
BMI,
Did you install Star's Cash Drawer OPOS driver too? Look in the Star folder for the Cash Drawer folder. Then did you select the Cash Drawer OPOS device name in the register's properties in SO Manager?
Yes, we've installed both of the Star OPOS drivers, the printer and the drawer. Yes, the OPOS device name is setup in the register's properties in SO Manager. Both the cash drawer and the printer test fine from their respective Star OPOS device configuration utilities.
Thanks for your assistance.
"Jeff" wrote:
BMI,
In the Tender type(s), pop cash drawer is selected?
How does the drawer connect, the RJ-45 on the back of the printer or through another COM port?
Have you tried getting rid of the OPOS and use the Windows driver instead? There are some advantages to use the Windows driver instead, like word wrap for longer descriptions, item comments, discount codes, items messages, etc.
Sorry for the delay in replying, been busy with other stuff. Anyway, the drawer is connected to the printer (RJ-45). We haven't tried the Windows drivers on this one but have had issues with going that way in the past. Perhaps we'll give that a shot...
Thanks aga> BMI,
BMI,
FWIW, we only use Star's Windows drivers. No OPOS here!!
We were able to get it to work with the windows driver...
Thanks for your assistance.
"Jeff" wrote:
Have something to add? Share your thoughts — no account required.
Ask the community — no account required