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Receipt printing weirdness

We have two machines running RMS 1.3. We've started seeing this problem recently on both machines. The receipt will begin printing at the end of a transaction like normal. Here comes the weird part, if there are only a few line items the receipt prints fine. However, if there are many line items the receipt lists all the items but then printing stops and we don't get the total or the receipt footer. We've tried other report formats, and increasing the page length in the receipt config screen but neither thing made any difference.

Reply to
BMI
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BMI,

What make and model of printer? How does it connect to the computer serial, parallel, USB?

Some models of printers don't have a big enough memory for the entire receipt and can cause problems.

If connecting through the serial port, some computer's serial ports need to be re-configured, i.e. turn on or off the FIFO buffer

Reply to
Jeff

Here's some additional info...

The printers are serial Star SP200's. These printers have been in use for years and not had this problem. They recently replaced the PC that is the #1 register and has the MSDE and dbs on it. Everything worked fine after the upgrade except for the receipt printer on the new PC. It would print but wouldn't open the cash drawer. So we ended up putting a windows driver on it and then it seemed to work and opened the cash drawer too! Thought all was good but then this issue came up. Yesterday another guy from my office went back over there and ended up putting the OPOS driver back in place. With the OPOS driver the receipt will print fine, they just have to open the cash drawer manually so now we're back to the original problem with the drawer not opening...

Thanks

"Jeff" wrote:

Reply to
BMI

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