Hello I am trying to insert logo file into receipt. I got instruction from this Forum as below.
-- instruction from Wes (this Forum) -- The image file should be a .bmp and saved in C:\Program Files \Microsoft Retail Management System\Store Operations\Pictures From Administrator Click File > Configuration > Register Tab and browse to your logo and click Open Click Ok to save this setting From Manager click Database > Registers > Receipt Formats and click the properties next to sales. Make sure the settings for your Show Header Logo are set to true then click refresh. The image should appear in the preview pane. click Yes to update all transaction types... Restart POS and the logo should print.
------------------------------------------------------------------- I tried it and I can see the logo image from the preview but I dont see the logo from actual printer. Any solution? Please be advise. Thank you very much in advance.
Alex, If you are using OPOS drivers for your receipt printer you will not be able to get the logo to print on your receipt. The only way is to use windows drivers. I stuck with OPOS and gave up on my logo because OPOS is just so much easier to set up and use. If you must have your logo on the receipt then you will need to download the windows drivers from the manufacturers website and use those. After that if you follow the instructions your logo should print. Craig
Here are the instructions from our self-help knowledge base article.
Title: What format does Store Operations require for our store logo to be placed on receipts with an OPOS driver?
TIP: If your logo is already the correct size, open it using Start, Programs, Accessories, Paint, and select Save As, type set to Monochrome Bitmap. Then follow the setup instructions below.
First you'll need a thermal receipt printer. Logos cannot be printed on dot matrix printers.
Next you'll need a logo saved as a bitmap (.bmp), in black and white, sized to actual dimension of the printed area. Normally this is about 130-225 pixels wide depending on the format of your logo. Anything wider than 225 pixels will cause the logo to be rendered prior to printing (longer pause before printing).
We suggest you have the logo created in vector format (smooth lines), or over-sized, then resized to exact size before saving (to create as smooth an edge as possible).
Save your logo as a monochrome bitmap (1 bit). If the logo has greyscale edges or accents, it won't print on a thermal receipt printer unless you elimnates shades of grey. If there is a continuous line of greyscale the entire logo will be ignored.
Monochrome bitmap images (2 colors, 1 bit) will always work. This also ensures the file size is small (usually less than 10k). However, you may need to utilize a 16 million color setting while sizing to avoid jagged edges.
Anything larger than 50k is asking for problems.
Place the image in the LOCAL Pictures folder and enter that path in Administrator | File | Configuration | Register | Logo.
Launch Administrator.
Go to File | Configuration and choose the Register tab. Take note of the location of the Store Logo on the hard drive. You will want to save your Store Logo to that same location (ex. Program Files\Microsoft Retail Management System\Store Operations\Pictures).
Change the path and/or filename in the Register tab to point to your Store Logo file. We suggest you install the logo on the local PC and copy the logo to the same folder on all POS stations.
Launch Manager and go to Database | Registers | Receipt Formats.
Choose the Receipt and go to Properties.
Click the Properties button next to the Receipt and then change Show Header Logo or Show Footer Logo to True and click OK. Answer Yes to update all transaction types.
To test the new Logo, go back into Properties and you should see the new Logo. You can also print a Receipt in POS to test it. If the new Logo is not showing, verify the Location in Administrator to verify it is located in the Pictures folder of the Store Operations directory.
Should the Logo appear in the Journal correctly, but not print on the actual Receipt, do the following:
Open the Logo file with an graphic editor and resize the Logo to the approximate size it would appear on the Receipt. The total file size should be no more than 20 KB once it has been resized.
Save the file as a File Type of "Monochrome Bitmap." This will also aid in reducing the overall file size of the Logo.
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We have thousands of thermal receipt printers in use running with OPOS drivers and logo printing enabled. See our reply to original post for the proper instructions.
Finally! Thank you for the detailed instructions. After a year or more of trying everything I could think of my logo finally prints on the receipt. It takes a little bit of tinkering with the image to get it to the right specs. I see what you mean about jagged edges though. Mine still is a little more jagged than I would like. How do you get the image in vector format? My logo was created and saved in multiple formats, but none of them say vector. I have jpeg, tiff, eps, and gif. Thanks again for the help. Craig
Vector graphics is usually how highend graphic tools render images in native format, but when the image is saved to a bitmap it will be pixellated. The best you can do is start with something much larger than what you need, set colors to 16 million, then resize the image and save it as a monochrome bitmap. You could also try the 16 colors setting and see if that helps as long as the color selection is limited to black and white.
Thanks for the follow-up. I didn't realize it, but my logo was also saved as a color bitmap when it was designed. I started with that and resized it while it was still in color and then changed it to black and white bitmap when I was done. The resulting picture was fairly clear. Craig
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