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RMS 1.3 / PCCharge HELP

We're running 1.3r and use PCCharge for processing credit cards and charges. We just opened another store and noticed that all of our credit card tenders at the new store are listed on the PCCharge Credit Card Summary report as being entered MANUALLY even though we SWIPE the cards through our MSR in our Cherry keyboard. Our other store doesn't have this problem. This causes us to endure additional charges through our credit card processing company.

Does anyone know WHY the card swipes are being put through as MANUAL entries and what do I need to do to make them get processed as swipes?

Reply to
Luminox
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You need to make sure the MSR is correctly configured. There is a KB Article on CustomerSource that deals specifically with configuring a Cherry keybord MSR for RMS. Where it says "use either Notepad or a Command Window" don't believe them - Notepad WILL NOT work. You could also scan a card into Notepad at each location and look at how the track is formatted in each case.

Glenn Adams Tiber Creek C> We're running 1.3r and use PCCharge for processing credit cards and charges.

Reply to
Glenn Adams [MVP - Retail Mgmt

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