Can someone help with this mystery...
I have created a custom receipt, starting with receipt.xml as a foundation. I am not asking to see the discount reason code on receipts, but it is printing anyway.
Meanwhile the discount reason code does NOT show when I view the journal on the screen.
Question: Why is the discount reason code showing on the paper receipt and not on the electronic image of the receipt?
Thanks in advance, Steve
Steve,
Did you re-select the receipt template after you modified it? SO Manager | Database | Registers | Receipt Formats | 40 or Full Page | Sales | click on the magnifying glass and find your new receipt.
Restart each POS program
Jeff,
Yes, thanks to the newsgroup I am aware of the need to "re-select."
I noticed that, even before I started messing with custom receipts that this odd behavior is the case, i.e. Discount code shows on the paper receipt but not on the "image" of the receipt in the journal viewer.
"Jeff" wrote:
I have solved this mystery by experimenting; here's my solution in case others have the same problem:
Problem: Discount Reason Code was showing on the paper receipt, but was not visible on the image of the receipt using the Journal viewer.
Diagnosis: Entry.Description is normally the same as Item.Description; however when there is a discount, Entry.Description becomes Item.Description+(Line feed) + Discount Code. For some reason the appendage prints, but does not view.
Solution: In the receipt template, replace Entry.Description with Entry.Item.Description and add Entry.ReasonDiscount.Description as a separate row on the receipt.
Now my paper receipts display the item description and the reason for the discount, and I see the same when viewing the receipt.
Hope this helps someone- let me know. Also let me know if my diagnosis is wrong!
Cheers! Steve
"Steve Wickes" wrote:
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