Looks like QB is getting easier

"Looks like QB is getting easier". Maybe ... and then maybe not. Could also be that users have given up making as many support calls because even support staff find QB too difficult to be of much use.

I am reminded of the classics professor who noted that Latin students on average have higher IQ's than their university peers and concluded that the study of Latin must improve intelligence.

Ken

I'm more reminded of well everybody has installed 2006 by now, fire the extra staff!

I suspect many of these people are servicing the paid, annual subscription, QB support.

After getting lousy support, we dropped it entirely.

We had a "10 minute guarantee" on them answering the phone. It was a joke. They offered to discount our fee for next year by some miniscule amount.

Sounds like more people will be waiting the full 10 minutes or longer now.

Honestly, I get better support here on the newsgroup. While it may take a few days, the responses here are more accurate.

If I were the editor at the Tucson newspaper, I would be asking Intuit how many layoffs they had in their callcenters in India.

The last time I got Intuit's Indian call center, with it's 2 second delay & echo, the guy claimed he was located in Tuksin.

Not being familiar with Tuksin, India, I asked him where that was. He said, "Oh, not India. Tuksin is in Arizona."

I'm sure the Tucson Chamber of Commerce would be thrilled to know Intuit's call centers in India claim to be in Tuscon, yet don't even know how to pronounce Tucson.

*Watt

Agreed, that would account for the recent 93.7% of retail accounting software sales for going to QB.

When I worked in Mexico, the Mexicans called it Toook-son. The chamber of Commerce in Tucson probably can't pronounce it either. The US / Mexican border is actually somewhere between Tucson and Phoenix, just north of Casa Grande on I-10.

Bob

I don't think even Intuit claimed 90% plus. Not even in its home market before the advent of SBA. And now that SBA can, I believe, be picked up for $40 on amazon.com? Perhaps you intended a deliberate hyperbole.

But I'm quibbling; QB has an astonishing market share, if only in the US and perhaps Canada. Time will tell to what extent SBA will erode this market share, but whatever happens the competition has to be good for us, the users. Microsoft is a daunting competitor.

SBA users seem reasonably satisfied. The user group reflects the usual gripes, but this and other QB user groups are no different.

I see that you've acquired a copy and participate in the users group. At $40 I'm tempted to do the same, albeit only to play around with at this stage as it is not yet available in non-US versions.

To return to the subject of the thread - QB technical support - I was tickled by the inference drawn by the poster of the original message from the reduction in QB's techincal support staff in Tucsin. QB does not get many accolades for its technical support - what software developer does? - but here was one - even if only based on inference from an action on Intuit's part that could have various possible explanations, admittedly including the one suggested by the poster. Perhaps another possibility is that SBA has something to do with it.

Ken

If you pick up a copy of SBA and compare it to QB Pro and above it becomes quite evident that this is not the case.

A user has reported elsewhere -

that he sent his 2006 Pro version data to QB Customer Support to befixed because of data corruption. This was four weeks ago and he hasbeen told that they won't be able to get to it for at least anotherweek.

Could it be that there are more serious problems with 2006 than have been disclosed?

Ken

Allan Mart> >I don't think even Intuit claimed 90% plus. Not even in its home

- that he sent his 2006 Pro version data to QB Customer Support to be> fixed because of data corruption. This was four weeks ago and he has> been told that they won't be able to get to it for at least another > week.>

Or could Ken be jumping to false conclusions.