New network Printer not listed

May 07, 2005 17 Replies

Hello,



We have Quickbooks 2004 accounting enterprise multiuser running on Windows XP SP2 connected to a Windows 2003 server. All the printers that were already listed in the control panel show up in Quickbooks 2004 after we installed QB. Since we installed Quickbooks we have added two new network printers through the control panel but they aren't listed in the drop down list under printer setup. I can't find any way of adding them in QB. I can print from the workstations to those new printers in everything but QB.



Could someone please assist? I'd prefer not to reinstall QB.



Thank you


I'm not sure what the problem is but one possible workaround is to (with QB closed) make the invisible printers your default in Windows (one at a time of course) then open QB and see if the program sees the printer. If it does then close the program, go to Printers in Windows, select the second printer as default then relaunch QB.

Thanks - unfortunately, it seems QB only sees printers that were there prior to being installed. I tried making the new printer the default before opening QB and it still doesn't see it. I'm amazed at how many issues QB has compared to any other program we use - and we use A LOT!

What are the exact names of the new printers that display in the control panel. Are they greater than 64 characters? Is the word "on" used in the name?

The names of the existing ones are HP 4050 - Front Desk, Lexmark Color - Back...

The new ones are HP 4050 - Accounting, HP 4250 - Reception.

I think it is worth trying, change the name in the control panel of one of them to something like P1 and see if it shows up as available in QB.

Thanks - I haven't tried that yet - I will on Monday.

If it works please let everyone know, I am trying to change my reputation on this newsgroup and need supporters.

I'm not sure what the exact naming issue was - but I removed the spaces and the dashes and it worked.

Thanks

Your welcome. Removing the dashes and spaces also reduced the number of characters in the name which was the problem.

Was it speaking in tongues?

You might as well have been. You and I are on opposite sides of the the spectrum. I'm red shifted and you are blue shifted. How can we ever have a meeting of the minds. To you, a person is immoral if they are perceived as sarcastic on a newsgraoup, for me that same person would have to have sex in the back of a bus in Florida with an aligator.

Sarcasim is fine, used sparingly. All sarcasim is fine in a nightclub act. Scacasim is also a fine art. If you miss, you don't get spoiled food thrown at you as in regular humor, you get knives, axes and bullets. You might go to an improv to polish your act.

As for morality of sarcasm defined: "A sharply mocking or contemptuously ironic remark intended to wound another." It is that part about intentionally wounding another that makes it less than honorable.

Oh my god, you are so boring, even I'm falling asleep reading all this sanctimonious bullshit.

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