1. Home
  2. Quicken Personal Finance
  3. Advice on getting suport

Advice on getting suport

I pay bills online through quicken -> Wells-Fargo. It has basically worked flawlessly hundreds of times. I recently ran into a problem: I paid a bill last week, scheduled to be delivered yesterday, and I happened to pay another bill to the same payee the next day [not surprisingly, scheduled to be delivered today]. I got poked by the payee that they hadn't received any payments. So I logged into W-F and noticed that the *second* check has been entered in my account but *no*sign* of the first check. I called W-F to find out if they knew anything about the missing check and they just bounced me to quicken. After three hours on hold I gave up.

Is there some {sneaky? ;o)} way to actually get through to quicken to someone who can help in a case like this? Should I just wait longer to see if the missing check turns up?

I don't know about quicken logs: does quicken [Q2020 on win10] keep logs of its transactions when it does an update/send? [that is, can I confirm, perhaps with some transaction code , that my payment request actually got _received_ by quicken ?? If so, perhaps I could even use that info to help a Quicken person [assuming I can get in touch with one] locate my payment and figure out its status.

Thanks! /Bernie\

Reply to
Bernie Cosell
Loading thread data ...

} I pay bills online through quicken -> Wells-Fargo. It has basically worked } flawlessly hundreds of times. I recently ran into a problem: I paid a } bill last week, scheduled to be delivered yesterday, and I happened to pay } another bill to the same payee the next day [not surprisingly, scheduled to } be delivered today]. I got poked by the payee that they hadn't received } any payments. So I logged into W-F and noticed that the *second* check has } been entered in my account but *no*sign* of the first check. I called W-F } to find out if they knew anything about the missing check and they just } bounced me to quicken. After three hours on hold I gave up.

I decided to see if I could figure anything out. In quicken I noticed there's a little lightning bolt next to the online billpays [which I'd never looked at before]. It confirmed what I thought: that the payment was duly entered and uploaded. And I saw a "send email" in the popup, so I did that -- and I've now sent an email to W-F presumably to inquire on the status of my payment. So I guess I'll just wait to see what W-F says. Sorry for all the drama, I was just irritated by W-F brushing me off and Quicken having a near-infinite wait on their cust service. Now that I see that I have confirmation that the billpay was really sent I'll wait and see what W-F has to say. [I didn't know there was a via-quicken way to email your bank about a specific transaction...]

/Bernie\

Reply to
Bernie Cosell

Bernie Cosell snipped-for-privacy@fantasyfarm.com wrote in news: snipped-for-privacy@4ax.com:

When I pay bills from my WF checking account via Quicken, and run a OSU, a check number is assigned. That tells me WF has received the request. A few times I've had to call WF regarding a payment and they have always been able to locate - and once or twice cancel - a payment via that number.

Reply to
Porter Smith

I made two payments in the same online action.One got lost.

KenW

Reply to
KenW

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.