Advice on getting suport

} I pay bills online through quicken -> Wells-Fargo. It has basically worked } flawlessly hundreds of times. I recently ran into a problem: I paid a } bill last week, scheduled to be delivered yesterday, and I happened to pay } another bill to the same payee the next day [not surprisingly, scheduled to } be delivered today]. I got poked by the payee that they hadn't received } any payments. So I logged into W-F and noticed that the *second* check has } been entered in my account but *no*sign* of the first check. I called W-F } to find out if they knew anything about the missing check and they just } bounced me to quicken. After three hours on hold I gave up.

I decided to see if I could figure anything out. In quicken I noticed there's a little lightning bolt next to the online billpays [which I'd never looked at before]. It confirmed what I thought: that the payment was duly entered and uploaded. And I saw a "send email" in the popup, so I did that -- and I've now sent an email to W-F presumably to inquire on the status of my payment. So I guess I'll just wait to see what W-F says. Sorry for all the drama, I was just irritated by W-F brushing me off and Quicken having a near-infinite wait on their cust service. Now that I see that I have confirmation that the billpay was really sent I'll wait and see what W-F has to say. [I didn't know there was a via-quicken way to email your bank about a specific transaction...]

/Bernie\

Bernie Cosell snipped-for-privacy@fantasyfarm.com wrote in news: snipped-for-privacy@4ax.com:

When I pay bills from my WF checking account via Quicken, and run a OSU, a check number is assigned. That tells me WF has received the request. A few times I've had to call WF regarding a payment and they have always been able to locate - and once or twice cancel - a payment via that number.

I made two payments in the same online action.One got lost.

KenW