My local bank, Carolina National, recently merged with First National, and I'm now having problems downloading my statements. Quicken does not recognize First National and wants to create a new account. I am unable to edit the existing account to change the name of the Financial Institution; it is grayed out. What is the best solution here?
--Don
Have you disabled the account from on-line? On the overview for the account, go to 'Change online services', then 'remove connection'. The next time you download, any accounts not already tied to something online should show up in the list of available accounts.
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