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Broken Quicken XG Quote Download: How does your version deal with it?

This is a follow-on post related to the continuing problems with Intuit Canada's "Investment Update Service" (accessed via One Step Update in Quicken). The mechanism has been "out of service" for 5 days now...

For your information, I received this reponse from Intuit today (Feb 13,

2007 at 17:11 MST):

---begin--- Thank you for contacting Intuit Canada!

Intuit Canada is aware that we are experiencing server access issues for our investment update service. We are currently working at resolving this issue and hope to have a resolution in the near future. We appreciate your patience while we are working at resolving this issue.

---end---

While the problem is ongoing, I was hoping to gather some information about how the different Quicken versions deal with this "server-side" issue. I am looking for feedback from users of the following Canadian Quicken versions:

Quicken 2002

Quicken XG 2003

[Quicken XG 2004 - only if your experience differs from mine, as described below]

Quicken XG 2005

Quicken XG 2006

Quicken XG 2007

I am using Quicken XG 2004 and this is what happens when I try to download quotes:

  1. The download process stops at 98%.

  1. Quicken becomes totally non-responsive.

  2. When I bring up Windows Task Manager and switch to the Processes tab, I find that the QW.EXE image is consuming 46% of the CPU on my dual-processor system.

  1. I have to do an End Task (via Windows Task Manager) on QW.EXE image (Processes tab) or the "Quicken XG 2004" task (Applications tab) in order to unload the program / get the CPU to go back down to the usual 1-2% CPU utilization (when the system is not being used).

I have a friend who is also using Quicken XG 2004 on a single-CPU system. He has the exact same symptoms except that his CPU utilization goes up to

96-98% (consumed by the QW.EXE image).

I am interested in particular if any of the Quicken versions listed above are able to "gracefully" detect that the server is not responding and do what is called a "time out". That is, the Quicken program determines that the quotes are not forthcoming and gives up, rather than going into an infinite loop.

I really hope you guys will come through on this request. I would consolidate the information and reply here with the results. I hope to present it also to management of Intuit's Technical Support department and possibly effect some positive change...

Thank you.

PS

To bring up Windows Task Manager, press ++ (simultaneously).

Reply to
Melvin
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Hi - I am using Quicken XG 2007 - It does give up gracefully once it realizes that it can't get the Mutual Fund quotes.

--RANT ON- I tried Tech Support last night and they suggested that I uninstall / reinstall - Amazing that they did not mention that the service is down. I remember something like this happening last year or the year before when they started "turning off" downloads for older versions - they turned everyone off. This pisses me off since I buy the new version every year and still end up with issues. I did try MS Money for a year but it's just not as good / accurate (Investments are taken to 2 decimal points not 4 or were at the time).

Moreover, I use the Canadian version (As I am Canadian) but can't change the home currency to Euro - Since I am now living in Europe I would like this feature.

If an alternative to Quicken exists I would change.

-RANT OFF-

Thanks, Glenn

Reply to
glenngerrard

My experience with Quicken XG 2003 is the same as yours. (See my earlier post in this forum). I also have contacted Quicken support and received the same response from them.

Reply to
ANDYA

I just got off the phone with Quicken support. The CSR confirmed that all versions of Quicken no matter what year are being affected (ie unable to download quotes) Also he said that the problem might be fixed within the next few days but most certainly by next week! He could not explain why the problem occurred but I have been having problems with quotes download loccking up for at least a couple of months but the download always worked after I exited Quicken using Task Manager restarted Quicken and tried the download again.

Reply to
ANDYA

(simultaneously).

I have Quicken XG and it does not hang up when trying to download from the server. It seems to recognize the server isn't providing data, but the screen closes so quickly, I can't read what it is saying.

Doug

Reply to
DGD

Hi all,

Quicken XG 2005,

Not quite the same problem. When I press Update, the system updates my Stocks only, my mutual funds do not upgrade at all. My last good update was on the 9th of Feb.

Reply to
Michael

There are 5 Quicken XG versions (2003, 2004, 2005, 2006, 2007). Which year do you have?

Reply to
Melvin

This is my experience as well. Quicken exits gracefully from the download, and allows me to resume using it as before. The only adverse effect is I don't get mutual fund quotes, but the program stays active with no other problems.

Reply to
Fred Smith

Reply to
fletch

fletch My quote download both stocks and Canadian Mutual Funds re-started on Wednesday Febrtuary 14. I am using Quicken XG 2003. There were no gaps in the data although I had to repeat the download twice initially to get all of the Mutual Fund quotes. Since then I have had no problems. Have you checked with your broker re the gaps in the mutual fund quotes?

Reply to
ANDYA

My friend received a letter from Intuit Canada yesterday stating that support for Quicken XG 2004 will expire on May 31, 2007 and that he is invited to purchase Quicken XG 2007 or Quicken Suite 2007.

Interesting timing, isn't it?

Reply to
Melvin

I received the same letter re e-mail. If you look on the Intuit website you will see that they will no longer offer technical support or product updates but online services (download of quotes and banking information) will continue for the time being.

Reply to
ANDYA

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