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Changing routing numbers - OL-393 error?

My bank was taken over by another. They are keeping the same account numbers, but changing the routing number.

When I went into Quicken, I went to "Accounts", then "Account Info" and edited the routing numbers to exactly what my bank said they should be.

When I went to "Online" and did an update, I got an OL-393-A error. I've tried this twice now on different days.....I doubt the bank's server was down. Don't quite know where to proceed from here----any idea what I might have done wrong?

Thanks. Dean

P.S. I kept the account NAME the same, but that shouldn't matter????

Reply to
Dean
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One more thing I forgot. I did this because my bank sent me a warning letter that I needed to discard my old checks and change my routing number at any online banking services, otherwise I wouldn't have messed with it at all.

Dean

Reply to
Dean

The "account name" doesn't matter, but the "financial institution" name might.

You can check this kb article for the complete rundown on OL-393 errors.

{Please include your Quicken version (and os) when you post future questions.]

Reply to
John Pollard

Sorry, I meant to add: your financial institution is the right place to take problems like this ... especially if you do not include their name in your posts here.

Reply to
John Pollard

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