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Commerce/TD Bank downloads

Since Commerce Bank became TD Bank my one step update fails. The error msg indicates the FI doesn't recognize the id and/or pin. (Access through the FI's website works fine, though the download menu has changed, and I haven't found a workable option yet.)

TD Bank phone tech support readily to a problem. Many user malfunction complaints. They claim Intuit doesn't recognize them at moment. But when I deactivated the account and tried to reactivate, the TD Bank certainly is on the FI list (and Commerce Bank is gone).

Any news/insights/workaround suggestions appreciated,

Ron Q2008P

Reply to
Ron
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I'm having the same problem. I can't even do a manual download because they don't support qfx files. Only the obsolete qif files.

Reply to
John

I've never been a customer of either fi, but I just read a blurb on the internet that the new bank is TD Banknorth. Is that the financial institution name your are selecting?

Another thought: TD Bank appears to be a Canadian company. Could that be creating problems for Quicken (which normally can not download from non-US fi's)?

Reply to
John Pollard

I just read some more articles.

It seems it is TD Banknorth that is being "discontinued", so perhaps "TD Bank - Online Banking" is the "correct" fi name for Quicken.

And I see that TD Bank had (has?) a US subsidiary, so perhaps that will eliminate any cross-border problems.

Reply to
John Pollard

TD BankNorth (based in Portland ME) was the US subsidiary of Toronto Dominion Bank of Canada.

It merged earlier this year with Commerce Bank of Cherry Hill NJ.

Last that I heard (I've got a friend working on the system's migration) the name of the successor US bank was going to be TD Bank. So "TD Bank - Online Banking" looks about right.

db

Reply to
danbrown

We used to have accounts at TD Bank north and they downloaded without any problems into Quicken. It may just take some time for the merger & software to catch up with each other.

Reply to
Laura

Okay, it's now working. I called the phone number given in the error message and they had me perform a procedure to refresh the account. This was not the old standby of deactivating the service and then reactivating the service. It involved holding the ctrl and F3 keys at the same time while in the Online Center and then clicking on Contact Info. A dialog box opened. I selected TD Bank and clicked refresh and then OK. I closed Quicken. I restarted Quicken and did a one-step update.

Reply to
John

My thanks to all responders, and a special big thank you, John. That worked for me too.

FWIW, the phone support guy hasn't responded - at the time I called that phone number in the Q error msg, all the guy could think of was to request my Conlog file. But the email support which I'd solicited from within Quicken did respond with the detailed procedure (although I had already figured it out, thanks to John.)

Ctrl-F3 in the Online Center. Who knew? :-)

-Ron

Reply to
Ron

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