One Step Update for New Bank Account

"Ken Blake" wrote

QW Deluxe 2018.

I just added a new bank account, and set it up for Transaction Download (it's Express Connect). Every morning, when I do OSU, it asks for the Password. I supply it and check the "Save" box, but the next morning, it asks for it again.

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Have you looked in the Password Vault to see if the password had been stored there?

Have you tried adding the password directly to the Password Vault?

No, I hadn't looked there, and thanks for suggesting it.

Reading your message, I was almost sure there would be no password there, so I just checked. To my disappointment, that wasn't the problem; it was there.

Any other thoughts?

OOPS. Ignore the above. I was looking at the wrong account in the password vault.

I just checked again--the right account this time. It wasn't there; I just added the password and that fixed the problem. Thanks very much.

One more (very minor, this time) question: why wasn't it there? I would have thought that entering the password in OSU and checking the "Save" box would put it there.

"Ken Blake" wrote

One more (very minor, this time) question: why wasn't it there?

I would have thought that entering the password in OSU and checking the "Save" box would put it there.

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I would have thought so too; I don't know why it did not happen.

I just did a test with an Express Web Connect financial institution.

I deleted that financial institution's password from my Vault; initiated an "Update Now" for that financial institution; keyed the password when the opportunity arose and checked the Save box. At the conclusion of the Update, the correct password was in the Vault.

I repeated the same test, but used One Step Update instead of Update Now; same result, correct password was in the vault.

OK, thanks for testing. And it's no big deal, of course, if I don't find out why it happened. The important thing is that it's working correctly now.

Where is the vault. Been looking for that for quite awhile without luck.

tnx

KenW

Tools | Password Vault.

I have nothing in there.

KenW