Fifth Third Bill Pay not behaving

Oct 07, 2009 3 Replies
R

Maybe this isn't a Quicken problem, but. . . I enter a payment to a frequently used payeee in QWP2009. Activate One Step Update Receive back a OL-301-A error "Financial Institution has rejected your request"(NO INDICATION that the payment was sent) I go to the banks website. . .the scheduled payment is in there :) Go back to Quicken, activate One Step Update. Receive an error indicating that I'm trying to enter a duplicate payment. This happened yesterday as well, and todays one step update showed yesterdays payment as a new transaction. I accepted it as a new transaction (I subsequently deleted the payment what QW showed as a unentered transaction, so as to avoid a duplicate.)



Thoughts on this? This started Monday. . . Rick


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B

I have a relative who is having the same problem. He sends transactions, he gets an error, the transactions get to Fifth Third, but continue to show up as "Send" in Quicken. Happened in Quicken

2009 and now happening in 2010 as well. It seems to have started happening a few weeks ago, but I don't know exactly when.

I found this article on the Quicken web site.

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Looks like it's a problem that they found back in November of 2008, and either fixed and it has returned, or they never fixed it. I can't find any more information on it. The Quicken article and this posting seems to be the only thing I have been able to find on the web. Fifth Third blames Quicken, and I have not contacted Quicken yet. I plan to do that this week.

Thanks, Brian

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S

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Quicken Bill Pay sucks. Far better and cheaper to set up automatic bill pay directly with whatever companies that you have regular bills from and have it debited directly from your bank account. I've done that for years and NEVER, EVER had any problems. Before that, I used to spend too much time with envelopes, stamps, writing checks, etc..

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D

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Also many banks these days, offer online bill pay with no monthly fees. I have been set up that way with Suntrust for some time now, and most of my payees they pay electronically anyway. And I download all info into Quicken almost daily.

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