Previously, Q2017 R4? did a maintenance upgrade on my online billers and left two billers with blank names active. I could never clear this and complete the upgrade. After installing Q2018 and the latest patch, the ghost billers actually had a name (both the same one actually). It suggested I remove the bill (it seemed to be referring to the manual bill because there was no way to remove the bill from the online bill page) and when I did remove the manual bill, the ghost entries went away and I was able to click "Done" and complete the upgrade. I then recreated the manual bill again with no problem. Hope if anyone has had this problem, it will go away for them too.
- posted
6 years ago