I agree, Mark. I've been using Wachovia for a couple of years now and do all bill-pay directly from Quicken through Wachovia. I'm using a Crown account (there are three types) and haven't had to pay any fees as long as I keep the minimum in my accounts (I think it's $1000 between checking, savings and money market). They may have changed something since then, or other types of accounts may have to pay fees, but I'd certainly agree that they should talk to someone knowledgeable at the branch level to figure out what's available.
Deb
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