Quicken Deluxe 2009 wont terminate on Windows Viata

Apr 10, 2010 3 Replies
J

My desktop video card went bad yesterday. I was able to use a backup copy of my data, and my Quicken DVD to get Quicken running on my laptop.



The problem is that when I close it down, it leaves the qw.exe process running. That process eats up all of the available RAM, and makes the computer unusable. Killing the process works OK, and restores the laptop function, but if I run Quicken again, the problem repeats.



The desktop runs Windows XP, and the laptop runs Windows Vista. Both operating systems and Quicken are updated to the current levels.



Anyone seen this? Any ideas?



-- Jim


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J

At least one other person had your symptoms: exit from Q2009 worked fine on XP, hung in Vista.

That person said deleting, and re-creating, scheduled transactions with a frequency of "Estimated tax" solved his problem.

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J

Thanks, John.

Deleting the estimated tax transaction did correct the problem. Re-creating the transaction brought the problem back. Executing the 4/15 transaction (I sent the check this morning) corrected it again.

I wonder if it will come back when the next payment is due... Time will tell.

-- Jim

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J

This problem has afflicted a relatively small number of users for what seems a couple of years. I haven't seen a definitive description of what's causing it.

I saw the Estimated Tax fix in the Quicken forum about a year ago. Changing Estimated Tax to Quarterly and fiddling with "Remind me xxx days in advance" has kept the problem at bay on my Vista machine for over a year. Scheduling

4 Yearly transactions should work too. But on susceptible machines if you have any Estimated Tax entries at all this problem may come and go with absolutely no apparent rhyme or reason. I had it recur a couple of times after it had disappeared for over a month.

Even the Estimated Tax fix isn't guaranteed. At least one user, on XP as I recall, reported this problem and said he had no Estimated Tax entries.

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