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QW06: Help file won't work

[QW06H&B] My help file used to work just fine, without problems over the last two years or so that the program has been installed. During the past month, however, it has stopped functioning. There is an Internet Explorer-type page that indicates a connection cannot be made. I have reviewed my firewall settings and there does not seem to be anything blocking Quicken, and I temporarily removed the blocks from IE. What could have caused this problem to develop? Is there a remedy short of uninstalling and reinstalling (which might not even fix the mysterious problem)?

There is a note on the Quicken support site of something similar, but it is limited to the 2008 version.

Reply to
Joseph N.
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"Joseph N." wrote

Joseph:

You were smart enough to find this newsgroup, you should also be smart enough to READ the threads from the past few weeks before blindly posting the SAME question.............for about the sixth time. I suggest you look at the information already posted.........now.

Reply to
Ken Abrams

Ken, maybe you shouldn't be so arrogant and condescending. I did read the other postings, as well as searched the Intuit site and Microsoft sites. The fixes that are published do not apply to the product that I identified, which is a Quicken 2006 edition. If you have helpful information to provide in the cooperative spirit of this newsgroup, I would appreciate reading it. If you have a bug up your ass, take it elsewhere.

Reply to
Joseph N.

"Joseph N." wrote

Sorry you took offense. Maybe you should describe your situation a little more accurately.

The information in your message contained NO CLUE that you had tried to find an answer. Quite to the contrary, in fact.

And one of those messages you claim to have read clearly stated that they had a fix ONLY for '07 and '08...........and other posts indicate that it didn't even work on those versions for everybody.

Reply to
Ken Abrams

Intuit's FAQ for this problem can be found at:

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Currently it contains fixes for Q2007 & Q2008, but it states they are working to get it fixed for other supported products. It appears they will update that FAQ when they have fixes for other releases, and they have a button inside the FAQ to notify by you by email if they update the FAQ.

Art

Reply to
Art Matz

Reply to
Jeff

Jeff,

They added where you can download the new help files now. The "One step Update" didn't work for me for 2007 dlx, but downloading the help file worked. They added the download option yesterday.

Reply to
Art Matz

Reply to
Jeff

In case you have Vista and did the download yesterday (Thusrday) instead of today. The Vista download program downloaded the files in the wrong directory. I reported the bug to them yesterday, and they said they fixed it now so it downloads into the right directory. I manually copied the files from the wrong directory to the correct directory to get it to work. Here is what I reported:

------------------------------------------------------------------------------ "I downloaded the 2007 Zip file and than ran it. It unzipped Vista & XP programs. I ran the Vista version (QW2007-bdph-help_Vista.exe).

It created a directory named C:\Program Data\Intuit\Quicken\help and put the files there. But, the directory should be:

C:\ProgramData\Intuit\Quicken\help

No space between "Program" and "Data". I manually copied the 2 files it put in that directory to the correct directory and my Q2007 help works."

-------------------------------------------------------------------------------- Art

Reply to
Art Matz

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Reply to
Jeff

Here's a workaround while you're waiting (see post #2).

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Reply to
John Pollard

John, what a fantastically elegant solution! Thank you. Intuit's fix will still be necessary for the search and convenience and context functions, but, in the meantime, the workaround unlocks the door. Excellent find!

JN

Reply to
Joseph N.

I'm glad it worked for you.

I just want to make sure that anyone who finds it useful gives credit to the person (at the quoted link) who posted the workaround - not me.

I too was happy to see such a nice workaround ... even though I didn't need it.

Reply to
John Pollard

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