Routing Number (Account Details Screen) - Quicken Deluxe 2006

Thanks for your response Ron - I am comfortable with my back-ups, and I have validated/super validated in the past. As far as clarifying "eventually", I can't because I haven't looked at it everyday. I just know that I have changed it countless times and when I do poke around it's changed back to the 123456789 number. Now, with that said, I don't EXACTLY when the reverts have occurred, only that they did.

I will start to look at it everyday, and see if I can pinpoint EXACTLY when it reverts back. I know that occasionally, (again no specific pattern), I have to re-set the one-step update for this account (remember, I do one-step update(s) daily) and I have never been able to figure out why that happens either. I do not change settings from one day to the next, so it is not something that should be entering the picture. I chalk it up to it's one of those "cosmic tumbler things" - hahahaha

I hope the problem can or will be solved too - I will try to remeber to post something to this newsgroup when and if a fix happens.

Thanks again... Gunner

Han, Thanks again for you response. FYI - I go to the FI everyday and do the webconnect from my FI's web site. you said... "Any chance you can temporarily go to webconnect, and see whether that prevents the reset of the RN?" OK, I just did that - On my FI's site, I select Web Connect (OFX/QFX), then Quicken (QFX) , then DOWNLOAD HISTORY button. Right now, that task didn't/hasn't changed any Routing Numbers for that Account - at least for the moment!

But I have been here, done that before too and somewhere along the line it will change back.

I'll keep my fingers crossed.

Best regards... Gunner

Thanks for weighing in John - I don't know where the "Ah, so you're saying it occurs only *after* a one step update?" came from. I had mentioned that maybe that was what was causing the problem, but I also said if that was the case, it should happen everytime. At this point I continue to pick straws.

Regardless, I went and viewed the log, and it shows my Credit Card hook-up/connection, but it doesn't show the account that I've had this problem with. Maybe because the trouble account uses webconnect and the Credit Card account doesn't? I sure don't know.

Gunner ==========================================

"Gunner" wrote in news:IMidnbsleLfAzmHZnZ2dnUVZ snipped-for-privacy@comcast.com:

Hmm I thought (haven't gone back to reread your posts) that your problem occurred with the one-step update, rather than webconnect.

If your problem continues with webconnect you might try Q2007. Supposedly that will do webconnect as part of a one-step update, and maybe Q2007 will work more reliably.

I was just suggesting that MAYBE the updates MIGHT have something to do with it. Like I've said many times, it could be many things. I'm just putting some of my thoughts in the e-mails that I've sent back to the thread. I simply don't know when, where or how it happens. The ONLY thing I do know is that I've changed it at least 5 times and the stinkin' Routing Number will sooner or later end up back to the default number of 123456789 vs. the real number - go figure.

Gunner

That remark came from me Gunner. Sorry I missed your point that it doesn't happen everytime. Strange problem. Hope you find the answer.

Thx to John on how to read the OFX log. I'd never even realized that option was there. (I'd found the log file through Windows explorer.) Just looked at mine - yikes, lots of stuff there. Will check it out more carefully just to see if it provides insights about how the app works.

-Ron

A) the R/T is no more personal than the bank name ... in fact in my business the two are interchangeable (referring to121000248 as an alias in California for Wells Fargo, for example)

B) you're not being security aware, you're being security paranoid ... and unnecessarily so (unless, of course, your CU is SOOOOO small that you're the ONE AND ONLY customer),

C) From what you've described, the MOST likely cause of your problem is that you've got invalid (or, unsupported) R/Ts that you're trying to use ... but, obviously you've decided that you're correct and Q is wrong and so you're unlikely to EVER resolve your issue.

db

If he's using the wrong number, he wouldn't be able to download anything from that FI. And that is not the case, as I understand the posts in this thread. Downloads from that FI work for him. Sometimes, the valid number is replaced by an invalid one. Let's not assume that Q is correct and that there's something wrong with the human; that'd be just as bad as the human assuming the problem has to be with the program.

Just a shot in the dark, hoping to hit a solution to this perplexing problem.

What kind of program -- if any -- do you use to clean up your hard drive. There's windows' Disk Cleanup, and there's a host of third-party programs, including Norton, CCleaner, etc. I wonder if:

1) A disk cleanup program is being too aggressive and cleaning out a Quicken file that holds that account number. Of course, this doesn't explain why other accounts are not similarly affected. 2) If this aspect of Quicken is program badly and the account info is made vulnerable to disk-cleanup utilities. Again, though, same problem: This doesn't explain why other accounts wouldn't be affected, too.

Meanwhile, a question just popped up: Are you storing the password for that account so that you don't have to input it each time you do an update? Is the password getting wiped out, too? And if you're not storing a password, then you might give that a try. Why? Because if it kicks out the password that means it won't connect and you should get a message saying it didn't connect. That way you'll know as soon as it doesn't work.

Most people don't realize that they have given both their bank routing number and their bank account number to every human being who has ever handled one of the checks they have written.

I've also sometimes found the same data legible on the reverse of a check I have written to someone else, after they have endorsed it and deposited it.

Doug

For:

1) a product that has been out for over a year ... and widely used, and 2) a lone reported incident in that time period (Gunner's), and 3) a behavior that is inconsistent with anything that anyone else has seen :

I have to conclude that human error is far and away the high-probability cause. Granted, not the only possible cause ... but Gunner's repeated assertions that "the ABA is right" couple with Q's repeated refusal to maintain the number, (and my OWN --- along with many many others, observations of Q keeping the R/T that is input), MUST lead one to suspect the R/T number.

For those who believe otherwise, please theorize on why this anomoly hasn't been previously observed/reported.

db

If I've read the thread correctly,

---the number(s) are entered (by you) into the General Informtaion tab on the Account Details screens. And, at some time later, the information is overwritten by Quicken.

---This happens ONLY with the accounts pertaining to a specific financial institution.

---The financial institution in question uses Webconnect format.

Here's a thought..... Perhaps it is not Quicken that changes the display of the routing number, but rather, it is the Financial Institution. Think on it. As you read the update information one of the phrases that passes on the screen is something to the effect of 'Updating Financial Institution information'. If, in fact, you can still download AFTER the routing information has appeared as 'changed' on your screen, I would hazard a guess that it is your credit union that scrambles the R/T number when 'replying' to Quicken. Perhaps the FI does this for the very reason you hesitate to post the R/T on the web - security.

If in fact the issue is only 'cosmetic' and does not interfere with your download, and if you would like to 'see' the routing number on the account screen, you might try putting it in the description.

No. I, for one, do not suspect the validity of the R/T number as entered by the OP. Nor do I suspect that it is Quicken that refuses to maintain the number. Just because 2+2 does not equal 5 does not imply that 2+2 equals 6.

Perhaps because the anomoly does not interfere with webconnect? Perhaps because some folks don't look at their route numbers? Perhaps the anomoly is connected to the specific FI -- and not necessarily its routing number?

If an anomoly exists that does not affect the functionality of the software, how many folks are gonna be bothered enough to post about it?

Thanks DP - you DO understand the posts in this thread and "the valid number is replaced by an invalid one" is exactly what is happening.

DP- I use Windows XP defrag from time to time.

The password is a good thought, but it hasn't effected it. I do have a password stored in the vault, but this "problem account" is done via web-connect from that site. The only time the password was involved was when I set-up the accounts.

I think I have this partially figured out - Please read my post "Most Of The Mystery Solved" and Thanks for your thoughts.

Regards... Gunner

Dan,

You certainly are hung up on my not wanting to give-up my RN, and you certainly are entitled to your opinion. I'm sure your intention was good in offering to "validate" my number, but since I've already validated this number from the source, there was no need to provide it.

When you state... "you're not being security aware, you're being security paranoid ..." You bet I'm PARANOID! Not that I owe you an explanation for "paranoia" as you choose to call it, but, FYI, in the past 2 years we've been compromised 4 times! - an Insurance Company, A Wholesale Club, Time Warner and last but not least the Veterans Administration. Now if you want to count'em again - that's 4 TIMES! And guess what, not one incident was our fault - it was through negligence or stupidity of people that weren't security aware or didn't give a crap that compromised a huge bunch of people.

So yea, I AM VERY MUCH AWARE of security. Like I said, you are entitled to your opinion and I'll respect that. I really don't care if you approve of my stand on security, and until and unless you have been in our situation, I'll continue to be as paranoid as I want to be. I would also hope that you or anyone else will never be "compromised" and have to get to the "Paranoid Level". Since I don't want this to get into a flame thing - NUFF SAID on that item.

As far as you saying - "From what you've described, the MOST likely cause of your problem is that you've got invalid (or, unsupported) R/Ts that you're trying to use ... but, obviously you've decided that you're correct and Q is wrong and so you're unlikely to EVER resolve your issue." - When I contact the FI and they tell me I'm using the correct Routing Number, I don't know how one can say it's an invalid one. There IS NO OTHER NUMBER. What else can I do?

Check out my post "Most Of The Mystery Solved" and hopefully you'll know what has been happening if I've explained it correctly.

Thanks... Gunner

==========================================

I think I've finally figured out what is changing the Routing Number and it never occurred to me that deactivating and account would default the number back and reactivating it left it default number 123456789 there. However, I still don't know why or what I can do to stop it. I'll do my best to explain it.

1. I put the correct RN/ABA in the Accounts Detail Screen for all 7 sub-accounts (I say sub accounts because they all have the parent number with different suffix)
2. I went to get a DL'd (web connect) from my FI and a window and ask me where I want the DL's to go and this was the first sign of something not being right (normally, the web connect gets any new transaction and puts it right into the account). Now I needed to choose the correct sub-account in the drop down, but it wasn't listed.
3. When it's not listed, I have to deactivate the sub-account, then activate it again, then redo the DL. NOW I have the choice of putting the DL into that correct account. (I had to do that for ALL 7 sub-accounts). Once that is done, the DL's work fine.

NOW, part of the mystery is solved! In the Deactivate/Activate process, the RN reverted back to 123456789 on every sub-account and the DL worked fine. I never put the 2 together because what would have pointed me in that direction? There is nothing in the Deactivate/Activate process that asks for an Routing Number/ABA Number - NOTHING! I just know that when I would look at some point in time at the Account Detail Screen days or weeks after I had done the Deactivate/Activate and had been DLing the whole time, I would see that the Routing Number had been changed back to 123456789 instead of the real number... and I would re-enter the correct Routing Number again - then I was BACK on the oval track again and getting frustrated because something was doing this. Why Deactivate/Activate was doing that never entered my mind becasue User Name - Password - Account Number are what matters when setting up for downloading, not Routing/ABA Numbers.

This was going on all the time and I never put it together till right now. So, it was a vicious circle and depending on which cycle I was in (getting the DL's with the default 123456789 number, or having to Deactivate/Activate after I had changed the Routing Number back to the correct one because it would not give me the correct account to dump the DL into when doing a web connect which in turn changed it right back to the default number of 123456789). Then it worked for as long as I didn't change the RN to the correct number. Sooner or later I'd get poking around and see that the number had changed, not thinking about what I just explained, and the whole cycle started again.

No wonder I was confused. So, bottom line... it still appears to me to be a possible Quicken problem, because what good is it to have the Routing Number on the Account Detail Screen when in fact you don't need it for a web connect (it works fine with a wrong default number of

123456789)? My other accounts were working OK as I had stated but they were done on One-Step updating and if I understand it correctly, that is different than a web-connect.

I hope that I've explained it correctly that all who "weighed in" can understand, because there is some fine talent in this group and most of you have forgot more than I'll ever know about this wonderful yet at times for me maddening program called Quicken. I still don't know why putting the correct RN in the screen causes me so much grief, so I still have an issue with that. In the meantime, all I can do is leave the number to the defaulted 123456789 and forget about putting the correct one in there so I can get my web-connect DL's.

Thanks one and all for your time, thoughts, comments and suggestions. I appreciate it all.

Regards... Gunner

Gunner:

Have you considered upgrading to Quicken 2007?

Probably the BEST new feature is that Web Connect accounts can be handled with Express Web Connect and One Step Update.

With 7 Web Connect accounts, it seems to me that One Step Update could save you a LOT of time. (And it may kill the R/N gremlin)

Bob

Everything you say is true enough Doug, and I agree that most people don't even realize it. Hopefully the businesses we send checks to have some degree of security in place and the date is somewhat safe. One thing for sure, I think it's much safer than plastering it all over a newsgroup where one can associate a name with a number and a FI. - just MHO.

If you read my 7:10 PM response to danbrown, you know why I get a wee bit uptight.

Gunner