I've been using Imiweb as my online stockbroker for the past two years. There have been occasional hiccoughs but my and large the service has been good and you can't argue with the value on offer.
But, last weekend they performed maintenance work on their system(s). For
the fourth day in a row it has been near impossible to connect to their
trading website. The main site is fine, where innocent newbies will browse,
but as a trader their service has been near non-existent for four days. I
tried phoning once and it took them 18 minutes to answer. I used their
online "live" help on Tuesday and Wednesday and they can't tell me when
normal service will be resumed. It took me 8 minutes to just get logged on
this morning and then getting my portfolio displayed was another battle
through "server not found" messages. You cannot trade at the right price
points if it takes 20 minutes to place a deal and your online trading
platform is down!
Does anybody know what the hell is going on at Imiweb and whether they are
going to fix these inexcusable errors or back out the hopeless changes?
Somebody must know when this is going to get fixed.
- posted 16 years ago