Processing Error has occurred

Anyone able to use the Admin Reset Password feature on intuit.ca website (https://www.intuit.ca/accounting-software/password-reset/passwordResetForm.jsp )? I've been getting the "Processing Error has occurred" error when submitting the form. The page been down now for about 3 days by now.
I talked and chatted with the Techsupport people and they don't have any idea when the site is going to be up and running again. It takes about an hour just to troubleshoot the issue until finally they acknowledge that there is an error on their site. No ETA is available. I've been getting a lot of run-around and not much real information from their people on this issue.
It really sucks because I just upgraded our product to the latest version and now I need to use this utility because our bookkeep passed away without giving us the password. This utility is documented and publically available to their customers.
Just thought I would shout out about this and see what comes back.
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snipped-for-privacy@gmail.com wrote:

(https://www.intuit.ca/accounting-software/password-reset/passwordResetForm.jsp )? I've been getting the "Processing Error has occurred" error when submitting the form. The page been down now for about 3 days by now.

when the site is going to be up and running again. It takes about an hour just to troubleshoot the issue until finally they acknowledge that there is an error on their site. No ETA is available. I've been getting a lot of run-around and not much real information from their people on this issue.

now I need to use this utility because our bookkeep passed away without giving us the password. This utility is documented and publically available to their customers.

Is this the page: http://support.quickbooks.intuit.com/support/passwordremoval.aspx?
Sadly that tool does not always work as advertised. I usually end up calling them and having them remote into my computer to run their tool to break the password. Yes, there are 2 versions of the password reset tool.
Granted I am a ProAdvisor so I don't get the overseas support team like you probably did.
Did the tech even attempt to remote in to run their tool?
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