Point of Sale - wont allow login the next day

Kind of an odd one here - customer installs Microsoft POS and can log in and operate the store on the day of install. They close down POS that night and the next morning they are unable to log back in.

They get the following error message. "You could not be logged on. Your employee ID or password may not be correct, or the computer where your store database is located may be down or otherwise unavailable."

The database is on the local machine - I have since had them do a complete uninstall of POS and MSDE and perform a re-install and then update POS - applying all hotfixes and refresh.

Still having the same problem after doing so.

I am out of options on what to suggest to them. They can use the password reset utility to get them into the program BUT - same story the next day.

They have been experiencing this issue for SOME TIME NOW.

If that doesnt help or you are using an Admin acct during install;

Try not shutting it down - no need to shut it down every day. Can you use it the following day?

Also ensure during database password setup, you know which is being selected and what it counts on to be correct: Windows Authentication? SQL authentication?

Without running RMS Manager, in RMS Administrator, run the built in test utility - can you connect at all times using this? Including the next day?

g'luck

"Jeff" wrote:

I had a customer who was unable to login each morning until the PC had been restarted, which got progressively worse. When I checked their PC they had only 10Meg of Hard drive space free, out of 40 Gig. Turns out a logfile from MSDE was growing by about 400 Meg a day, and filing their harddrive.

Now you say you have reinstalled MSDE, so it seems to be it shouldn't be that, but it can't hurt to check their available disk space.

Joshua Smith

installation by clicking the About command on the Help menu. If the version number shown is 2.0.1112.0, the Refresh was successfully installed.

Windows Administrator user mode and not a Limited User as passwords are stored in the Registry and normal users can't save Registry changes.

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