Purchase Protection with DEBIT card

I do not think they are correct. You get additional powers under The Consumer Credit Act for items costing over 100 which are not covered by debit card. Eric

This strange quirk has been commented upon by the program several times. I think that the last time was with reference to Tiny(TM) refunds which were paid.

Do you need to make a claim?

tim

There is a quirk in the rules regarding Visa Debit Cards which gives you the same chargeback rights as a Visa Credit Card. whilst Mastercard Credit Cards are within the scope of the regulations, Maestro Debit cards are not.

Ian

In message , snipped-for-privacy@gmail.com writes

I think a 'chargeback' is quite a different thing to the joint and several liability that obtains with credit card purchases over £100.

A 'chargeback' is a matter between the card issuer and the merchant.

The article makes it quite clear that the CardCo merely claims the dosh back from the merchant and if successful it will pass it on to the customer. If it is unsuccesful then the customer gets nothing. The CardCo isnt liable at all, unlike a CreditCardCo.

The 'chargeback' is, I think, part of the merchant agreement and not to do with the CCA or anything like that at all.

I don't need to make a claim but simply prefer to use debit cards. As I said my banks are Barclays and Nationwide both of whom issue debit cards with the Visa icon hence my interest in purchase protection. I realise its the Visa icon that gives the protection. I want my banks to accept that thier debit cards (with Visa symbol) should offer the same protection as a Visa credit card. snipped-for-privacy@INfreeukMY.ADDRESScom Deciper for correct address.

I am in the middle of a dispute at the moment after buying faulty computer parts and the seller won't help. I bank with Co-Op and when asked if I could do a chargeback having used my debit card they said' "Yes" and immdeiately started looking into it. It will take some time for the bank to deal with it but at least something is being done and i will *probably* end up with my bp120 back.

In message , Andy Pandy writes

No it isnt. It is the Consumer Credit Act for Credit Cards that gives statutory Protection. There is no 'protection' with Debit Cards just a chargeback facility which may or may not work.

Well they wont because a debit card chargeback is not 'protection' merely a reclaim facility which may or may not work if bank is unsuccesful in getting the dosh back form the merchant. The Debit Card Co has no liability to you, it is just offering a service.

A Credit Card carries statutory Protection under the Consumer Credit Act in which the Credit Card Company is jointly and severally liable for the product together with the merchant.

The difference is clear in the article you quoted as it refers to 'chargeback' and "Once recovered, this cash can then be passed to the consumer".

So the banks wont accept that a debit card gives the same protection as a credit card because it doesnt.

According to the items in WL, the Visa Debit 'protection' is contractual, not statutory. It is most definately more than a chargeback because, as I said before, it *did* pay out when Tiny went under and I doubt that that was a chargeback.

It has been highlighted on the program several times for various viewer disputes and each time they have to remind Visa that it is in their conditions (no suprises there).

tim

In message , "tim (moved to sweden)" writes

Agreed.

We are not sure about that though are we? Were the refunds only made on Visa and not mastercard and who made the refund. Tiny or Visa, and we dont know it wasnt a chargeback because even after the receivers or whatever were appointed the dosh could still have been reclaimable in the visa merchant system or the bank concerned could have had a charge over the funds.

It was the programme who used the word 'chargeback' though wasnt it?